Rian Heffernan Email & Phone Number

San Diego, California, United States

Administering Salesforce (Sales, Service & Health Cloud) to operationally support a top rated regional commercial not-for-profit health insurance plan in an enterprise environment.Actively engaging decision makers, systems owners, and end users to define business requirements and systems goals, to identify and resolve business systems issues.Knowledge.

Currently training for Salesforce Administrator credentialing via Salesforce Trailhead along with acquiring a full breadth relevant and related skills to the Salesforce ecosystem.

Operationally supported service and customization of Salesforce Sales Cloud & Service Cloud for 30+ employees. User provisioning / de-provisioning, along with process automation through process builder. User supportive in troubleshooting issues that end users faced when dealing with regular production customizations. Customized a refactoring of SMS.

Greater San Diego Area

Continuation of core responsibilities of a Qualcomm Administrative Supervisor due to department outsourcing. Crafted an additional role of analytics manager for all department KPIs.

Greater San Diego Area

• Lead a 25 person Administrative Services Team across 8-11 buildings.
• Established policies, procedures, and accountability within a team culture of mutual support, respect, and pride.
• Deployed and regulated team resources for regular and one off meetings and events at headquarters & 11 campus sites.
• Structured menus of solutions and contingency plans for standing and one-off support needs.
• Functions of department included; o Visitor and customer groups’ reception & security registration for conferences and customer care centerso Inventory purchase, supply, distribution, & quality controlo Vendor.
• Functional implementation lead for a short 9 week vendor transition form Office Depot to Staples for 50+ U.S Qualcomm offices.Heavily engaged with multiple vendor teams via multiple channels to intergrate Qualcomm’s.

Greater San Diego Area

Excelled as a team leader in a matrixed reporting environment directing the daily work of staff along with executing on multi-faceted long-term projects for internal customers. Lead teams up to 30 people with a primary emphasis in customer service, process improvement, and accountability. Evaluated all aspects of quality assurance for 10-12 distinct.

Greater San Diego Area

Administrative assistant supporting ~150 employees. Daily support for functionality, appearance, and supplies for all common areas, copy supply rooms, conference rooms, break-rooms and reception. Evaluated and procured all inventory of employee consumables. Quickly and efficiently delivered all mail and small packages while simultaneously collecting and.