Richard Anderson

Richard Anderson Email and Phone Number

Human-Centered Design (Thinking) Leader/Strategist/Facilitator/Teacher/... @ OE Strategy
Richard Anderson's Location
San Francisco Bay Area, United States
Richard Anderson's Contact Details
About Richard Anderson

I work to extend the reach, role, and nature of “human-centered design (thinking),” mostly so it can better address social and environmental issues and enable others (including businesses) to do so. I teach courses (e.g., at the Austin Center for Design), lead/facilitate workshops (public & private), give talks, moderate panels, & conduct interviews on stage, organize events (e.g., for Stanford Medicine X), advise & mentor (e.g., for the Health 2.0 TECHquality diversity initiative), write, and do research/design/strategy projects.Areas of great passion: 1) helping businesses become more socially & environmentally responsible; 2) fixing our broken healthcare system; 3) ending homelessness; 4) increasing diversity & inclusion in the workplace (particularly via eliminating ageism); 5) achieving complex systems change; 6) design education, development, & leadership; 7) attending & participating in professional & cultural events; 8) good conversation.Recently: - “Theory of Interaction Design & Social Entrepreneurship” course (Austin Center for Design, Spring 2019); - “Design as Activism” talk (General Assembly, User Experience Design Immersive, April 2019 in Austin); - “The Walking Gallery of Healthcare” panel organizing & moderation (Stanford Medicine X, February 2019 in San Francisco); - “Business as Usual Will No Longer Suffice…” writing (January 2019); - “In With the Old, In With the New” talk (BayCHI, December 2018 at PARC); - “Opening Doors that have been Closed by Ageism, The Under-the-Radar Diversity Issue” workshop (Austin Design Week, November 2018); - "On What it Takes for Companies to Move Toward Social and Environmental Responsibility, How We Might Help, and What that Means for Design — My Conversation with Marc Rettig" writing (September, 2018); - "On What it Takes to Effectively Design the Future of Healthcare — My Conversation with Joyce Lee" writing (September, 2018); - "Is It Ethical for Designers to Function as Activists When Practicing Their Profession? If So, When? If So, How?" talk (Interaction Design Education Summit, February 2018 in Lyon, France).I’ve held multiple leadership positions internationally (e.g., Principal, OE Strategy; Digital Agenda Leader, Viant Business Innovation; Director User Research & Experience Strategy, Sapient; Editor-in-Chief, interactions; Local Chapters Chair, ACM SIGCHI Executive Committee) and worked in and with multiple types of organizations (e.g., corporations, business consultancies, design firms, non-profits).

Richard Anderson's Current Company Details
OE Strategy

Oe Strategy

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Human-Centered Design (Thinking) Leader/Strategist/Facilitator/Teacher/...
Website:
oestrategy.com
Employees:
2
Richard Anderson Work Experience Details
  • Oe Strategy
    Principal
    Oe Strategy Nov 2013 - Present
    Human-centered research, strategy, and design thinking for organizations seeking to make a positive difference in the world. Provision of leadership, guidance, facilitation, teaching/coaching, culture change, events, and "hands-on" diving into the work.Areas of work have included healthcare, education, workplace diversity, design practice, homelessness, entrepreneurship, and linking economic progress with social and environmental progress.
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  • Stanford Medicine X
    Design Advisor; Chapter Chair; Epatient Scholar
    Stanford Medicine X Sep 2011 - Present
    San Francisco Bay Area & Austin
    Organizes events in the San Francisco Bay Area (https://www.meetup.com/Medicine-X-SF/) with one in Austin (https://www.meetup.com/Medicine-X-Austin/) for a diverse group of people including medical/healthcare professionals, (service) experience designers, (e)patients, technologists, and researchers. Events have featured experts presenting sessions on achieving innovation in healthcare delivery, empathy-inspired design, online health communities, cross-pollinating clinical research with consumer research methods, reframing healthcare design, patient-centric design, patient engagement, and much more.Former member of the Stanford Medicine X Council of Health Care Designers, advising the Executive Chair of Medicine X on healthcare design matters, judging submissions for annual healthcare design awards, facilitating design studio at neuroscience workshop, etc.Designated an ePatient scholar 3 times: "an educator and role model for other patients and health care stakeholders." Speaker at Stanford Medical School Designing with Empathy class and at Medicine 2.0'11 (Medicine X precursor).(Stanford Medicine X is a catalyst for new ideas about the future of medicine and healthcare.)
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  • Riander
    Principal Consultant
    Riander Jan 2002 - Present
    Leads/guides/facilitates/... design & implementation of experience design practice, management, and organizational strategy, advising/coaching executives, managers, & cross-functional teams. Has conducted workshops for user experience professionals (e.g., sessions on user experience design leadership for Samsung, Yahoo!, Google, Adaptive Path, Cisco, PayPal, Smart Experience, & Designing User Experiences 2007). Held key leadership roles in two major designing for user experiences conferences in San Francisco.Comments/critiques/interprets/... via blogs, tweets, conference presentations, conventional publications, and more.
  • Austin Center For Design
    Faculty
    Austin Center For Design Jan 2017 - May 2019
    Austin
    Taught interaction design and social entrepreneurship at an educational institution founded by Jon Kolko that is focused on applying design and entrepreneurship in the space of large-scale wicked problems.
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  • General Assembly
    Faculty
    General Assembly Apr 2014 - Apr 2019
    San Francisco & Austin
    Most recently taught some of my workshops here (e.g., "Designing more effectively for social impact"), moderate panels (e.g., "Are designers becoming the new activists?"), conduct interviews on stage (e.g., of a designer about her unconventional path into and through the design profession), gave talks to classes (e.g., "Design as activism"), ...Formerly, taught (mostly) working professionals the methods and principles of user experience design (defined broadly) in a manner contributing to the needed disruption of the UX design education space. Taught the multi-project-based full-time (10-week, 5 days a week, 8+ hours a day) immersive course (I taught it 7 times), enabling a career change; screened potential clients of all types (though mostly startups) and selected from multiple options for student projects. Also taught the 12-week part-time course, a special 2-hour introductory workshop several times, a SXSW introduction, and more. Each teaching assignment included curriculum design and development, often impacting course offerings globally. Participated in developing strategy for the company, including co-authoring proposals for new ventures. Launched the immersive program in Austin TX, with hiring, marketing, community outreach/building, ... responsibilities in addition to teaching.
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  • Academy Of Art University
    Part-Time Faculty
    Academy Of Art University Jun 2012 - May 2014
    Taught graduate students the methods and principles of user experience design. Courses taught were for students working on their "Web Design & New Media" thesis projects.
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  • Interactions Magazine
    Editor-In-Chief
    Interactions Magazine Jun 2007 - Dec 2010
    Http://Interactions.Acm.Org
    interactions is the flagship publication for the ACM's Special Interest Group on Computer-Human Interaction. It's primary focus: design research & practice. (Shared the role with Jon Kolko.)
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  • University Of California Extension
    Instructor
    University Of California Extension Sep 1993 - May 2008
    2006-2008: Taught popular multi-session courses on user experience management, including "Managing User Experience Groups" and "User Experience Managers and Executives Speak." (UC Santa Cruz Extension in Silicon Valley)1993-2000: Taught a popular full-semester (i.e., 15-week) "User-Centered Design / Usability Engineering" course to a wide mix of professionals working in a wide range of businesses. (UC Berkeley Extension in Silicon Valley) Many students of this course are now leaders in the user experience profession.
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  • Yahoo!
    User Experience Research Manager / Product Development Process Consultant
    Yahoo! Apr 2003 - Mar 2004
    Managed user experience researchers for multiple business units (communications, small business, personals, ...). Spearheaded move of: 1) UX research towards more generative, ethnographic research and rapid, iterative testing & evaluation; 2) UX design towards more low-fidelity prototyping; 3) UX personnel towards greater collaboration with others (including product management) and each other. Working with leaders of numerous groups (e.g., customer care, user experience, engineering, legal, sales, policy, product management, marketing, editorial, & security), helped shape a new strategic product development process for all of Yahoo! (from ideation & product conceptualization through product launch).
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  • Baychi
    Chair / Program Chair
    Baychi 1989 - 2002
    Member of the founding committee; first elected chair; responsible for the monthly speaker program at Xerox PARC for 12 years; ... BayCHI became the most successful chapter in the world.(BayCHI is the San Francisco Bay Area chapter of ACM's Special Interest Group in Computer-Human Interaction.)
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  • Viant Digital Business Innovation Consultancy
    Head, Experience Center; Digital Agenda Leader
    Viant Digital Business Innovation Consultancy Jun 2000 - Jun 2001
    Oversaw development & implementation of strategies for enabling "user experience" to impact the design of innovative digital businesses, products, & services. Founded the Experience Center, comprised of personnel brought together from offices around the world, to formalize user-centered processes, tools, and techniques, extend user experience expertise across all office locations, reshape roles played by project personnel, design regional experience labs, create materials for experience-led business development, etc. Convinced business and engineering personnel to embrace and request for future projects a design-centered approach to the development of business strategy for clients. Led and coached multidisciplinary teams during projects in collaborative ethnographic research and the iterative design of business and interactive system concepts and offerings.Clients from multiple industries, including financial services (e.g., Charles Schwab business tools), media & entertainment (e.g., a digital rights management venture), pharmaceutical research & manufacturing (e.g., Merck intranet), and consumer electronics (e.g., ReplayTV remote programming).
  • Acm'S Special Interest Group On Computer-Human Interaction
    Local Chapters Chair / Executive Committee Member
    Acm'S Special Interest Group On Computer-Human Interaction 1996 - 2001
    Helped chapters around the world get started and become successful. More than doubled the number of regional and national chapters to ~60 in ~30 countries.Served on SIGCHI's Executive Committee during this time, helping to develop strategy for the organization. Also contributed to the design and content of numerous professional conferences.
  • Sapient
    Director, User Research & Experience Strategy
    Sapient Aug 1998 - Dec 1999
    Integrated the discipline of "user research & experience strategy" across the many offices of this e-business consultancy and systems integration firm (offices in the U.S., Europe, and Australia).Extended and guided my Studio Archetype staff (see below) through the integration of Studio Archetype and Sapient, and through Sapient's subsequent acquisition of Adjacency and E-Lab. Supported my staff of ~20 in interactions with clients, development of their skills, formulation of their contributions to client projects, etc. Led "user research & experience strategy" work (e.g., ethnographic research, business & design strategy workshops) for major clients.Clients from multiple industries, including transportation & travel (e.g., United Airlines customer experience), financial services (e.g., Sallie Mae business strategy), retail & consumer products (e.g., Avon business strategy), and technology (e.g., Alta Vista search for shopping).
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  • Studio Archetype
    Director, User Research & Experience Strategy
    Studio Archetype Aug 1998 - Dec 1999
    Founding the discipline of "user research & experience strategy" within Clement Mok's brand identity and Internet business design consultancy (offices in the U.S., Europe, Australia, and South America).Hired and developed a staff, that reached nearly 20 in number after Studio Archetype was acquired by Sapient (see above), of cultural anthropologists, usability specialists, and experience strategists, successfully integrating them across the firm's multiple offices; developed and managed vendor relationships. Worked with executives and the leaders of other disciplines (e.g., brand strategy, information architecture, visual design, content strategy, technology development, business development, project management) to improve the Studio's overall business and design processes. Guided staff and hastened process improvement via hands-on participation in ethnographic and related market research, and in experience strategy development as needed for multiple clients. Clients from multiple industries, including business equipment design & manufacturing (e.g., Xerox e-commerce), financial services (e.g., First Union Bank investment services), technology (e.g., Hewlett Packard brand strategy), retail & consumer products (e.g., Sunglass Hut e-commerce), and media & entertainment (e.g., Electronic Arts business strategy).
  • Usability/Design/Discovery Adventures
    Principal Consultant
    Usability/Design/Discovery Adventures Jan 1992 - Jul 1998
    Provided user-centered research & design services to a wide variety of clients, including Apple, SGI, Logitech, Microsoft, NET, Philips Mobile Computing, Nielsen Norman Group, Walter Dorwin Teague, Informix, Veritas, and Intraspect.
  • Pacific Bell
    Principal Member Of Technical Staff
    Pacific Bell Apr 1983 - Sep 1991
    Introduced user-centered research, design, & evaluation to a variety of strategic information system projects.Conducted the first usability testing and “ethnographic research” ever conducted within several departments. Developed requirements for various interactive systems and improved the process of enterprise system requirements development. Chaired a user interface standards committee, directing the design and development of a single system image for in-house enterprise systems. Programmed technical symposia and edited a corporate newsletter, writing columns on human factors engineering and user interface design.Developed and implemented a method for collaborative modeling of near- and long-term changes to organizational processes and interactive, enterprise systems. Increased and improved employee collaboration and communication via group work facilitation and the redesign and introduction of interactive collaboration and communication tools.
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Richard Anderson Skills

User Centered Design User Experience User Research User Experience Design Experience Design Usability Testing Interaction Design User Interface Usability Information Architecture Human Computer Interaction Usability Engineering Ethnography Strategy Web Design Leadership Design Thinking Research Design Design Strategy Contextual Inquiry Rapid Prototyping Product Design Management Social Media Group Instruction Blogging Paper Prototyping Digital Strategy Teaching User Scenarios Service Design Cross Functional Team Leadership Qualitative Research Team Facilitation Organizational Development Concept Development Storyboarding Customer Experience Customer Experience Design Customer Journey Mapping Workshop Facilitation Management Consulting Strategic Consulting Healthcare Leadership Development Class Instruction Individualized Instruction Customer Experience Analysis Innovation Consulting Social Design

Richard Anderson Education Details

Frequently Asked Questions about Richard Anderson

What company does Richard Anderson work for?

Richard Anderson works for Oe Strategy

What is Richard Anderson's role at the current company?

Richard Anderson's current role is Human-Centered Design (Thinking) Leader/Strategist/Facilitator/Teacher/....

What is Richard Anderson's direct phone number?

Richard Anderson's direct phone number is +121551*****

What schools did Richard Anderson attend?

Richard Anderson attended University Of Illinois At Urbana-Champaign, University Of Illinois At Urbana-Champaign, Iowa State University.

What are some of Richard Anderson's interests?

Richard Anderson has interest in Independent/foreign Films, International Travel, Champagne.

What skills is Richard Anderson known for?

Richard Anderson has skills like User Centered Design, User Experience, User Research, User Experience Design, Experience Design, Usability Testing, Interaction Design, User Interface, Usability, Information Architecture, Human Computer Interaction, Usability Engineering.

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