Monitoring and management of Sophos firewalls.Management of the Windows Server 2019/2022 edition.Responsible for the management of 80 plus computer systems, including hardware, software, and troubleshooting.Analyzed and designed technologies for WAN and LAN connectivity.A variety of network printers and peripheral devices have been installed and configured.Managed all aspects of the company's local network, including switches, internet routers, Unifi access points, and TP LinksInstallation, configuration, and troubleshooting of IP cameras.Ensured the availability of the network to end users by maintaining hardware and software on the network.Identified and resolved network device issues immediately.Performed day-to-day LAN and WAN administration, maintenance, and support.Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.Managed data backups and disaster recovery operations to comply with business continuity initiatives.Assisted IT staff on troubleshooting issues and closing calls.Verified continuity of computer and telephone system services for users..Recommended development of plans for systems development and operations.Introduced management tools to create and manage virtual server computing environments.Maintained applications to keep software current with necessary software updates and upgrades.Monitored system performance and responded to alerts.Planned annual budgets to fund IT projects and control spending.Installed, configured and supported local area networks (LAN), wide area networks (WAN) and the Internet system.Led server infrastructure development, quality assurance, staging and production systems.Monitored networks and network devices to resolve technical problems quickly.Analyzed network traffic and performance metrics to optimize system performance.Veeam Backup for data instances also using Veeam Agent

Managed Windows Server 2019/2022 environments and oversaw 80+ computer systems, handling all hardware, software, and troubleshooting needs. Optimized WAN and LAN connectivity through analysis and design, and installed/configured network printers, IP cameras, switches, routers, Unifi access points, and TP-Link devices to support a stable local network.Ensured network availability by maintaining hardware/software, immediately resolving network issues, and providing daily LAN/WAN administration, maintenance, and support. Coordinated with management to define project priorities, assess system capacity, and plan equipment acquisitions. Led data backup and disaster recovery operations to uphold business continuity.Supported IT staff in issue resolution, implemented virtual server management tools, and maintained current software through updates. Monitored system performance, responded to alerts, and planned annual IT budgets to fund and control projects. Also installed, configured, and maintained LAN, WAN, and internet systems to ensure reliable service.

🔹 Supporting End-Users and Ensuring Seamless IT Operations 🔹In my role, I provided essential IT support and troubleshooting for non-technical end-users, ensuring that their tech issues were resolved quickly and efficiently. By managing call and response, backup and recovery processes, and CCTV management, I helped maintain a secure and well-functioning IT environment.Additionally, I prepared and configured new computers according to our internal security standards and policies. Using proactive troubleshooting techniques, I identified and resolved potential issues within our hardware and network systems before they could impact operations.

Provided comprehensive IT support and troubleshooting for end-users, particularly those with limited technical backgrounds, ensuring seamless assistance and problem resolution. Managed call responses efficiently and oversaw critical functions such as data backup, recovery operations, and CCTV system management to maintain security and operational continuity. Prepared and configured new computers in strict alignment with internal policies and security protocols, ensuring readiness and compliance. Leveraged proactive troubleshooting techniques to identify potential hardware and network issues, addressing them before they impacted user experience or system performance. This proactive approach helped to create a stable and reliable IT environment, supporting the organization’s overall productivity and security objectives.

Creating of Shopify store and also managing these stores, Shopify customization, Product import, dropshipping, marketing, setup payment gateways