Natalia Ribeiro Email & Phone Number

How I can help you: Tax free retirement planning, Tax Sheltered Account, College Planning, Mortgage Protection, Life Insurance & Living Benefits

Skincare specialist responsible for performing a variety of facial and body treatments designed to increase, improve, or maintain the health and appearance of the skin.Certified on Microdermabrasion, Chemical Peels, Radio Frequency Facial Rejuvenation and Body Contouring Ultrasonic Cavitation.

➢ Set personal customer service standards, ensure trust, authenticity, and comfort with clients ➢ Utilize good judgment skills to create customized products and services for clients based upon listening and interpreting their personal needs➢ Create, organize, host, and advertise wellness/beauty events➢ Recruit and train new team members

Downtown Miami Area

Currently performing the following:• Assisting Human Resources department in carrying out various human resources programs and procedures for all company employees.• Performing customer service functions by answering employee requests and questions.• Verifying I-9 documentation and maintaining books current• Conducting new employee orientations; administering pre-employment tests; conducting reference checks.• Making photocopies, faxes documents and performing other clerical functions• Filing papers and documents into appropriate employee files• Assisting or preparing correspondence• Assisting with the preparation of the performance review forms• Scheduling meetings and interviewing as requested by HR manager• Assisting HR Manager and HR Coordinator with various projects• Preparing new employee files and maintains/updates all new hire paperwork • Assisting in organizational training and development efforts.• Maintaining Human Resource Information System records and compiling reports from database as needed.• Helping to maintain company organization charts and employee directory.• Preparing newsletters for all companies• Performing other related duties as required and assigned.

Miami, Florida

• Worked closely with Event manager during process and execution of events• Responsible for setting up seminars for the organization • Kept track of shipment liaison between corporate and Distributors• Pro-actively reached out and helped Distributors with operational issues• Creative thinking to improve Distribution customer service• Coordinated product release updates and distributed to Distributors monthly• Periodically wrote Newsletters and translated from English to Spanish and Portuguese

Fort Lauderdale, Fl

• Assigned staff with their duties and inspects work for conformance to prescribed standards of cleanliness.• Investigated complaints regarding housekeeping service and equipment, and took corrective action.• Obtained list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.• Coordinated work activities among departments.• Conducted orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.• Monitored inventories stock to ensure adequate supplies.

Fort Lauderdale, Fl

• Processed guest arrivals and departures, including all necessary payments; handled and coordinated room assignments and pre-arrivals• Handled guest's concerns, offered referral for service and handled requests for information• Assisted with the check-in and check-out of groups and tours• Worked closely with the housekeeping department in the keeping room status reports up to date and coordinated requests for maintenance and repair work.

Boca Raton, Fl

• Provided overall leadership and management of the daily operations of the community assisted living and memory care dining rooms, being responsible for the meals of over a hundred seniors. • Maximized kitchen productivity; created menu development; developed cost containment and reductions; Focused on staff leadership and training.• Ensured safe food handling, sanitation of food areas and food services operations in accordance with federal, state, local laws and Sunrise Senior Living quality service standards.• Overall responsibilities:• Budgeting and establishing financial targets and forecasts• Monitoring the quality of the product and service provided• Keeping financial and administrative records• Managing the payroll and monitoring spending levels• Maintaining stock levels and ordering new supplies as required• Interacting with residents if involved with front of house work;• Liaising with suppliers and clients• Ensuring compliance with all fire, licensing, and employment regulations;• Maximizing sales and meeting profit and financial expectations.

Boca Raton, Fl

• Ensured that Residents and guests had a pleasant and memorable dining experience. Identified training needs within the staff, delivered training, and increased customer service satisfaction.• Monitored setup, maintenance, cleanliness and safety of Dining areas. Supervised and trained the Dining Room Staff to Sunrise Senior Living standards of excellence. • Managed food service between kitchen and dining staff. As a Dining Room Manager I enforced F&B Rules and policies. Reported directly to the F&B Director with reporting responsibilities to the Chef and Executive Director.• Organized Catering Events with Activities Manager, responsibilities included, but were not limited to:• Managing the food and beverage provision for functions and events• Supervising catering and waiting staff at functions• Planning menus in consultation with chefs• Recruiting and training permanent and casual staff• Organizing, leading and motivating the catering team• Planning staff shifts and rotes• Ensuring health and safety regulations are strictly observed• Budgeting and establishing financial targets and forecasts• Monitoring the quality of the product and service provided• Keeping financial and administrative records

Bachelor'S Degree, Hospitality Administration/Management

Bartender Certification, Mixology

Bar Set-up / Equipment / Utensils! Mixology / Drink Recipes /Â Garnish Preparation! Wine Knowledge & Service (Diploma)! Spirit / Liqueur.

Associate Of Arts (Aa), Hospitality Administration/Management