Ric Martinez Email & Phone Number

Niwot, Colorado, United States

• Responsible for managing hardware maintenance contracts.
• Primary contact for hardware break/fix escalations & maintenance approvals.
• Provide Hard Drive Retention support; responsible for scheduling hard drive audits and destructions.
• Account Supported: Anthem, American Express, AT&T, Case New HollandKey Highlights: - Successfully renewed Hardware Maintenance DOU contact with expiring account - Assisted in the implementation of Data Security across.

• Responsible for managing team schedules and work assignments. Team of 8-13 people per Account.
• IT Point of contact: New employee setup & orientation, machine refresh & disposal, and account training.
• Accounts Supported: Amtrak, Bank of America, Morgan Stanley, IBM CloudKey Highlights: - Helped design and implement 3rd Shift schedule and work processes. - Assisted several Project Managers with contract renewals.

Boulder, Colorado, United States

• Manage and monitor field engineer’s work tasks, acting as liaison to the Client for escalations, updates, etc.
• Assisted with new employee training and new process roll-out.
• Accounts Supported: Avaya, Honeywell, Circuit City, Lance, Lucent, Amtrak, Diageo, AXAKey Highlights: - 2005 Assigned Row Lead; point of contact for assistance/escalations. - Process Document author and editor.