Ric Wallace Email & Phone Number

Greensboro, Nc, Us

Richmond, Virginia, United States

Greensboro, North Carolina, United States

Tempe, Arizona, United States

Extensive experience managing projects aimed at developing, implementing, and integrating new and existing technologies into everyday operations to meet the needs of our customers while mentoring our colleagues to be better equipped to serve our customer base in all integrated technologies that includes access control (Lenel, Genetec, AMAG, Software House, Pro-Watch, Kantech), CCTV, Infant TotGuard Systems, fire alarm including experience with Vesda, and intrusion. Projects varied in size up to $2.3 Million individually while maintaining a consistent backlog of $6 Million. Key projects would include…• Banking • Data Centers from the ground up, retrofits, and additions in single and multi-story campuses.• Distribution centers• Hospitals/Healthcare• Government law enforcement agencies including Federal courthouses.• Dept of Defense contractors

Oversees installation and service of Oklahoma and western Arkansas. Managed all backlog, revenue, and P&L. Prioritized customer service and meeting client needs. Consistently delivered projects on time and under budget. Surpassed audit goals and targets set by management each year. Oversaw a safety program focused on complying with regulations and procedures set in place. • Worked with over 100 clients on average each quarter bringing in over $5M in annual revenue. • Oversaw 400+ projects on average each year. • Supervised and trained 12 staff members to make a positive organizational impact.• Built relationships with 15+ installers and subcontractors.• Assisted 8 sales team members with project generation, estimation, design and spec bid and build projects, execution, and delivery.

Managed installation and service Oklahoma and west Arkansas. Oversaw all revenue and P&L duties. Ensured timely completion and each customer’s needs were met. Coordinated with internal staff, subcontractors, and third-party vendors on projects and solutions. Collaborated with regional dispatch center to coordinate short and long-term department goals and tasks. Worked with local and state authorities on fire alarm plan review and special projects. projects. Worked with sales on customer designs of low voltage solutions including fire and life safety, customer retention, and cross department training.• Directed over 30 install jobs each month bringing in over $5M in revenue growth with positive margins from sale to execution.• Directed 8 service technicians in closing 700+ service tickets each month on an area having vast drive times generating $5M in annual revenue.• Trained 14 team members to ensure UL compliance of the offices certificated systems from beginning to end including paperwork, installation, and post service standards.• Oversaw the redirection of the state’s organization to meet target goals, resulting in leaner and profitable departments while maintaining focus on customer’s needs. • Managed department P&L strength resulting in meeting and exceeding financial plans and goals.

Prioritized building effective teams through team development, recognition, and accountability. Implemented best practices and strategies to maximize profitability and achieve support on corporate initiatives. Negotiated with union leaders and maintained employee accountability to policies and contractual requirements.• Trained and supervised up to 65 employees for three 3 group roles in 2 districts. • Supported the service backlog and the existing Tyco IS/ADT customer base of over 1K clients. • Enhanced customer service and competencies by partnering with sales. • Trained Technicians to enhance product knowledge, productivity goals, inventory control, and customer service.• Redesigned Underwriters Laboratories (UL) alarm program for Mercantile and 2050 certificates and installations.• Implemented a comprehensive, Tyco IS/ADT-specific Underwriters Laboratories (UL) certificate program that was the basis for a national initiative.• Developed and executed strategies during the summer combat lighting season backlog issues and minimize customer attrition while maximizing time and material revenue. • Maintained P&L responsibility for the departments resulting in an average success rate of 112% to plan overall.

Operations Desert Storm

Bachelor Of Science - Bs, Organizational Security And Management

Associate Of Arts - Aa, Business Administration