Ricardo Campanharo Email & Phone Number

Home Office

Working on Essilor Luxottica contract in Brazil. Account creation, account closure, laboratory specific software support. Working with Essilor Luxottica's team all around the globe to achieve compliance and SLA at 100%.-Azure-Active Directory-ITSM-MS Exchange-MS Intune-Remote Support.=============================================================PTBRTrabalhando no contrato da Essilor Luxottica no Brasil. Isso envolve criação de contas, encerramento de… Show more Working on Essilor Luxottica contract in Brazil. Account creation, account closure, laboratory specific software support. Working with Essilor Luxottica's team all around the globe to achieve compliance and SLA at 100%.-Azure-Active Directory-ITSM-MS Exchange-MS Intune-Remote Support.=============================================================PTBRTrabalhando no contrato da Essilor Luxottica no Brasil. Isso envolve criação de contas, encerramento de contas, suporte a software específico de laboratório e colaboração com a equipe da Essilor Luxottica em todo o mundo para alcançar compliance e SLA de 100%.As tecnologias e ferramentas relacionadas incluem:-Azure-Active Directory-ITSM-MS Exchange-MS Intune-Suporte Remoto Show less

Home Office

Daily support on printers, laptops, desktopsInstall/Uninstall/Fix software and appsOS changes such as policies, activations and suchMaintain satisfaction and SLA levelsConduct activities from back-to-back whenever a new OS or update is outDocument, escalate and close tickets accordingly.✅ ServiceNow✅ MAC Support✅ Scripty✅ VDI/CITRIX

Serra, Espírito Santo, Brasil

Vitória, Espírito Santo, Brazil

Acting as Ticket Manager in the TechnipFMC contract. Responsible for managing the call queue, controlling, prioritizing and ensuring compliance with demands according to processes and service levels agreed with customers. Backlog treatment, backlog indicator reporting and identification of calling patterns. Interact with internal areas and customers in order to ensure that demands are met (incidents, requests, changes). Acting as Ticket Manager in TechnipFMC and TJES contract✅ Service… Show more Acting as Ticket Manager in the TechnipFMC contract. Responsible for managing the call queue, controlling, prioritizing and ensuring compliance with demands according to processes and service levels agreed with customers. Backlog treatment, backlog indicator reporting and identification of calling patterns. Interact with internal areas and customers in order to ensure that demands are met (incidents, requests, changes). Acting as Ticket Manager in TechnipFMC and TJES contract✅ Service Now ✅ Microsoft Excel ✅ Microsoft Teams Show less

Vitória, Espírito Santo, Brazil

Lecture classes and prepare teaching material for language classes according to guidance and previously distributed content, apply tests, develop class work and clarify doubts. Design and game development. Participate in all processes involving game development, passing through the creation and animation of characters, defining the script and animation. Programs used: 3DS MAX, UNREAL ENGINE 4, ABLETON, MUDBOX, ZBRUSH. Computing: Provide and prepare the teaching material… Show more Lecture classes and prepare teaching material for language classes according to guidance and previously distributed content, apply tests, develop class work and clarify doubts. Design and game development. Participate in all processes involving game development, passing through the creation and animation of characters, defining the script and animation. Programs used: 3DS MAX, UNREAL ENGINE 4, ABLETON, MUDBOX, ZBRUSH. Computing: Provide and prepare the teaching material for the classes according to guidance and previously distributed content, apply tests, develop class work and clarify doubts. Modules: Windows, Word, Administrative Techniques in Word, Excel, Financial and Accounting Practices, Adobe Illustrator, Adobe Photoshop, Power Point, Access, Business Management, Digital Marketing, Personal Development and IT for Contests.✅ Opus✅ Microsoft Office Package✅ Mudbox✅ Zbrush✅ 3DS Max✅ Unreal Engine 4 Show less

Vila Velha, Espírito Santo, Brazil

Lecture classes and prepare teaching material for language classes according to guidance and previously distributed content, apply tests, develop class work and clarify doubts.

Vitória, Espírito Santo, Brazil

Responsible for performing the maintenance and repair of computer equipment. Assist the administrating the network and supporting users in hardware and software level, involving assembly, repairs and configurations.