Ricardo Bledman Email & Phone Number

responsibilitiesInterviewing involves collecting facts, figures and opinions from people of all ages and occupations about a wide variety of subjects. My duties Included: * Call Centre-Based Market Research.* In-Depth Interviewing* Consistent, High Qualtiy Data Collection* Monitoring of Trends, identifying patterns* Recruiting Respondents.* Target Achieved: Turned over sample and information so well and thoroughly, projects were being completed well ahead of schedule, which meant more revenue and contracts commissioned for the Company.

Duties & responsibilitiesWorked in two locations providing Youth Work Services at Youth Clubs in Dulwich, South East London. My duties Included:* Enabling Young People in our care to pursue recreation within the Youth Club* Provided Young People with somebody to talk to about their problems.* Provided forums for discussion on a number of topics* Target Achieved: Successfully converted one of the most troubled children in the group, with behaviour problems to making him one of the most respected children in the group.

Duties & responsibilitiesWhile working for a large broadcasting company I was responsible for providing first line IT support and network monitoring and maintenance. My duties Included:* Networking, administration and maintenance whilst providing user support and information* General administrative tasks: filing, faxing and photocopying* Responsible for monitoring a wide range of networks (servers running HP, UX, SCO, Sun, Novell and Windows)* Using HP Openview, Compaq Insight Manager, Patrol and Seagate Manage Exec.* Responsible for scheduling, running and monitoring backups on all servers using HP Omniback, Veritas Netbackup and Backup Exec.* Tasks included administering a user base of 3000+ Windows users over a network comprising more than 300 Windows servers over 5 sites around the country.* Monitored 50+ HP-UX servers via HP Openview and Clusteriew.* This involved monitoring disk space, CPU usage, cluster management, users accounts and rights as well as performing backups and restores.* Worked on Synergy For Change, approval, data centre access management, SLA coordination, business integration and disaster recovery.* The role involved working in a high-pressure environment to tight deadlines with constantly changing goals.* Worked within a broadcast environment where all systems are production critical and directly impact upon the companies' image.* Delivering Quality: consistently achieved an over 85% success rate for resolving customers' IT support problems, contributing to a 25% increase in customer satisfaction ratings of the IT support team.