Ricardo Escobar Email & Phone Number

Global

Development of thought leadership and systems integration offerings for the Global Social Services Industry (benefit / insurance claim and payment processing, complex customer care case management).• Development of transformation strategy and roadmap, program and project implementation planning for large business driven service transformation initiatives around the world.• Future Solution Architectures, Future Logical Operating Model, Journey to Cloud, Industry Blockchain and Data Management for Customer Service point of view.• Value proposition, go-to-market strategy, plan and co-design with leading software vendors (SAP, Salesforce & Microsoft).

Ottawa, Ontario, Canada

Working with senior business, IT and external stakeholders to define an ambitious, yet achievable 10-year / multi-phase business driven digital service and benefit delivery transformation that will deliver world class digital services and maximize integrity.

Melbourne, Victoria, Australia

Development of the agency’s 7-year transformation strategy that will deliver a flexible, modern and future-proof service delivery system. Worked with business and IT stakeholders on defining the cross-organization collaboration and payments transformation anchors, defining impacts on people, process and technology.• Developed program implementation roadmap, and the process and technology transition • Solution and Process Architect for the Cross-Government Payment Service

Global

Provided solution architecture, implementation strategy and roadmap advisory for the implementation of complex SAP based revenue and case processing solutions that helped account teams differentiate and manage implementation risks (Maryland, Pennsylvania, Florida, Illinois, Michigan, UK, Spain, South Africa, UAE, etc.)• Developed thought leadership including value propositions for Integrated Systems implementation, five-year revamp of the future Industry Logical Operating and Capability Assessment Models.• Lead development of Industry Solution accelerator from blueprint to product development and sales enablement.

Chicago, Illinois, United States

Successfully led solution architecture, design and functional implementation of a leading toll collection and customer engagement platform (scope, planning, execution and management of the functional team through the project life-cycle).• Led customer management, payment management, debt and collections management and financial reconciliation.

Helsinki, Southern Finland, Finland

Developed implementation estimates and provided point of view for the program delivery approach and plan for the multi-year / multi-phase program.• Responsible for solution blueprinting, planning and implementation of the solution prototype as well as general sales enablement for a cutting-edge revenue collection platform.

Pennsylvania, United States

Successfully lead the program’s largest functional team through planning, solution architecture, design and software implementation lifecycle of a modernized revenue collection platform that replaced a legacy platform that was at risk of catastrophic failure (customer management, financial management and collections)

Maryland, United States

Project lead responsible for the customizations to base SAP software across all functional areas for the State’s modernized revenue platform (customer management, financial management and case processing), including integration to over 30 systems and third parties, reports, conversion, forms and workflow.