As an account manager with Crystal Fusion Technologies, I improve relationships with existing accounts and frequently cold call prospective clients to promote business brand and boost profits. I author training documents and procedures for clients to best aid product education and drive sales efficiency. I represent company to high-profile clients in tristate territory and throughout multi-state region including Mississippi, Michigan, and Ohio. I optimize new product training and manage service… Show more As an account manager with Crystal Fusion Technologies, I improve relationships with existing accounts and frequently cold call prospective clients to promote business brand and boost profits. I author training documents and procedures for clients to best aid product education and drive sales efficiency. I represent company to high-profile clients in tristate territory and throughout multi-state region including Mississippi, Michigan, and Ohio. I optimize new product training and manage service visits with accounts in order to increase exposure. I successfully delivered annual sales profits in excess of $3M and increased new account volume by 170% within the initial six months of tenure. I demonstrated strong capacity for adapting to a new environment and new industry through effective cold calling, digital prospecting, and business collaboration. I also delivered leadership on behalf of trade shows including “Industry Summit” to secure potential prospects and drive business visibility. Show less

As a district sales manager with Mattress Firm, Inc., I actively coached teams on customer-centric selling initiatives intended to drive sales volume. I established merchandising standards and ensured adherence with company guidelines and regulatory guidelines. I designed sales plans and crafted merchandising initiatives. I effectively managed 19 retail stores that produced over $22M in aggregate annual sales revenue. I led team training activities to maximize performance effectiveness for 4… Show more As a district sales manager with Mattress Firm, Inc., I actively coached teams on customer-centric selling initiatives intended to drive sales volume. I established merchandising standards and ensured adherence with company guidelines and regulatory guidelines. I designed sales plans and crafted merchandising initiatives. I effectively managed 19 retail stores that produced over $22M in aggregate annual sales revenue. I led team training activities to maximize performance effectiveness for 4 area managers, 17 store managers, 12 assistant managers, and 8 sales associates. I earned repeatedly strong feedback from senior leadership for enhancing merchandising efforts, driving revenue, and leading sales team through brand conversion. I also consistently exceeded district goals through development and implementation of sales plans, leading to district achieving #1 in comp. sales within the New York market. Show less

As an assistant store manager with Macy’s, Inc., I managed a team of 6 executive department managers, 1 executive sales supervisor, 2 executive merchandise managers, and 150-200 sales associates. I was committed to leading executive team and instituted plans to eliminate issues. I demonstrated strong multi-channel management skills and resolved complex issues. I achieved optimization of merchandising and sales activities to advance store maintenance, sales promotion, and expense management. I… Show more As an assistant store manager with Macy’s, Inc., I managed a team of 6 executive department managers, 1 executive sales supervisor, 2 executive merchandise managers, and 150-200 sales associates. I was committed to leading executive team and instituted plans to eliminate issues. I demonstrated strong multi-channel management skills and resolved complex issues. I achieved optimization of merchandising and sales activities to advance store maintenance, sales promotion, and expense management. I delivered $41.2M worth of business and exceeded sales goals by $1.2M within a store that totaled annual sales equivalent to $168M. I also earned selection by district leadership of Long Island to contribute to leadership program responsible for training candidates to become future store managers. Show less

As a general manager with CVS Health, I headed a team comprised of a pharmacy manager, assistant manager, shift supervisor, and crew members. I analyzed existing business performance and enhanced operations for front store and pharmacy with total sales volume over $11M. I conducted interviews for new associated and ensured adherence with customer service standards. I also outlined corporate guidelines and earned the highest rating in operational productivity compliance.

As an executive manager of Ladies Shoe Department with Lord & Taylor, I led departmental activities for 25 sales associates and three stock associates and ensured highest levels of success for each sales associate. I set performance targets and consistently increased customer service satisfaction. I delivered $5.7M growth toward sales goal of $55M and managed special sales events including Friends and Family and Charity Day events, which produced over $1.5M in sales per event. I also received… Show more As an executive manager of Ladies Shoe Department with Lord & Taylor, I led departmental activities for 25 sales associates and three stock associates and ensured highest levels of success for each sales associate. I set performance targets and consistently increased customer service satisfaction. I delivered $5.7M growth toward sales goal of $55M and managed special sales events including Friends and Family and Charity Day events, which produced over $1.5M in sales per event. I also received Manager of the Month award and Top Sales Comp. to Plan Award. Show less