Ricardo Monroy Email & Phone Number

Petaluma, CA

• Simultaneously manage multiple technical service-related operations projects involving various levels of sophisticated eCommerce capabilities including web analytics, affiliate marketing, search engine optimization.
• Direct responsibility for 80 eCommerce sites within a variety of industries (health and beauty aids, clothing, toys/children’s products, and home/cooking products); accountable for end-to-end application development.
• Provide content knowledge and alternatives for improvements in cart abandonment, search engine optimization (SEO), payment card industry data security (PCI), and social media platform integration.
• Oversee 30 on-shore and off-shore engineering and quality assurance teams; ensure all projects are completed on time, within budget, and to customer specifications and service level agreements (SLA).
• Highly proficient in driving Agile software development lifecycle (SDLC) practices to deliver new and enhanced capabilities to clients.
• Clarify customer requirements, develop functional and technical design, and present for customer approval.

Petaluma, CA

• Managed a team of ~20 on-shore and off-shore technical resources to improve efficiencies in website development (new and enhancements) for ~80 customer site.
• Instilled good programming practices of rigorous code reviews and peer reviews. Developed use cases to evaluate how to improve code development and release and institute into practice.
• Designed processes for adding feature modules to base product including Social Annex, Abandoned Cart module, MyBuys/recommendation module, and batch integration enhancement.

• Lead developer on multiple e-commerce implementation projects utilizing cutting-edge technologies such as Hibernate 3.0, Spring MVC, Tomcat 6, RabbitMQ, and REST APIs.
• Lead architect on data migration project; created data mining SQL scripts to migrate MarketLive® data from an old ERP system to ChangePoint.
• Led the development of a customer loyalty program that enables custom real-time discounts.
• Developed a kiosk POS application for a web-based grocery delivery client.
• Created custom, cross-departmental reports that were utilized in every aspect of the organization.
• Worked with COO, CFO, and Process Engineer to identify, define and implement best practices.

Pleasanton, CA

• Lead team of developers on the migration of RHI external websites into Vignette Application Portal.
• Developed architecture for the development of seven different sites, using Vignette Application Portal, Vignette Content Management and Lightweight Directory Access Protocol (LDAP) integration.

San Francisco Bay Area

• Led technical team of three to eight people in the development of knowledge management systems extensible and flexible technical architecture to support current requirements and accommodate for future requirements.
• Designed and helped develop a content management enterprise application using Documentum® within a J2EE component architecture (EJB and Servlets).
• Helped design a flexible Document Object Model (as well as a supporting security model) to accommodate line of business requirements while maintaining a consistent enterprise view.

San Ramon, CA

• Led development and performance improvement billing C++ enterprise application project for the first low orbit satellite phone provider using PowerBuilder.
• Technical and functional Subject Matter Expert, conducted peer reviews and resolved technical issues.
• Prepared and executed training plan used to transition the project responsibility to off-shore team

Master Of Business Administration - Mba, Telecommunications And International Business

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering