Ricardo Monroy Email & Phone Number

Petaluma, Ca

• Simultaneously manage multiple technical service-related operations projects involving various levels of sophisticated eCommerce capabilities including web analytics, affiliate marketing, search engine optimization (SEO), business intelligence, and customer retention and loyalty.• Direct responsibility for 80 eCommerce sites within a variety of industries (health and beauty aids, clothing, toys/children’s products, and home/cooking products); accountable for end-to-end application development from concept to production. • Provide content knowledge and alternatives for improvements in cart abandonment, search engine optimization (SEO), payment card industry data security (PCI), and social media platform integration. • Oversee 30 on-shore and off-shore engineering and quality assurance teams; ensure all projects are completed on time, within budget, and to customer specifications and service level agreements (SLA).• Highly proficient in driving Agile software development lifecycle (SDLC) practices to deliver new and enhanced capabilities to clients. • Clarify customer requirements, develop functional and technical design, and present for customer approval.• Design and implement improved processes and operational policies focused on efficiently managing site changes/enhancements/fixes and reducing the cost of support by streamlining build, quality assurance (QA), and user acceptance testing (UAT) processes; improved release management hours for code changes by 20% for medium size projects. • Work with product development and operations teams to improve the performance, stability and overall functionality of the Kibo platform; review and approve all time estimates for new platform developments. • Developed training material and trained solution partners, new employees and customers for co-development program inclusive of Solr enterprise platform and faceted navigation.

Petaluma, Ca

• Managed a team of ~20 on-shore and off-shore technical resources to improve efficiencies in website development (new and enhancements) for ~80 customer site. • Instilled good programming practices of rigorous code reviews and peer reviews. Developed use cases to evaluate how to improve code development and release and institute into practice. • Designed processes for adding feature modules to base product including Social Annex, Abandoned Cart module, MyBuys/recommendation module, and batch integration enhancement.

• Lead developer on multiple e-commerce implementation projects utilizing cutting-edge technologies such as Hibernate 3.0, Spring MVC, Tomcat 6, RabbitMQ, and REST APIs.• Lead architect on data migration project; created data mining SQL scripts to migrate MarketLive® data from an old ERP system to ChangePoint .• Led the development of a customer loyalty program that enables custom real-time discounts. • Developed a kiosk POS application for a web-based grocery delivery client.• Created custom, cross-departmental reports that were utilized in every aspect of the organization.• Worked with COO, CFO, and Process Engineer to identify, define and implement best practices.• Created detailed documentation and technical tools to implement new business processes.

Pleasanton, Ca

• Lead team of developers on the migration of RHI external websites into Vignette Application Portal. • Developed architecture for the development of seven different sites, using Vignette Application Portal, Vignette Content Management and Lightweight Directory Access Protocol (LDAP) integration.

San Francisco Bay Area

• Led technical team of three to eight people in the development of knowledge management systems extensible and flexible technical architecture to support current requirements and accommodate for future requirements. • Designed and helped develop a content management enterprise application using Documentum® within a J2EE component architecture (EJB and Servlets).• Helped design a flexible Document Object Model (as well as a supporting security model) to accommodate line of business requirements while maintaining a consistent enterprise view.

San Ramon, Ca

• Led development and performance improvement billing C++ enterprise application project for the first low orbit satellite phone provider using PowerBuilder. • Technical and functional Subject Matter Expert, conducted peer reviews and resolved technical issues.• Prepared and executed training plan used to transition the project responsibility to off-shore team

Master Of Business Administration - Mba, Telecommunications And International Business

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering