Ricardo Ramirez Email & Phone Number

United States

Plano, Tx

● Day to day administration and monitoring of Hotel Networking systems and front end Applications.● Provided Remote support using different remote agents.● Administered Network Equipment such as Switches, UPS's, ISP, Velo Cloud Firewalls, Servers, and Wi-Fi equipment. Maintained a high resolution to issues to ensure day to day operations of business.● Communicated with peers and upper management daily. Identify user problems and work withinthe structure problem management and resolution process to remediate them within establishedSLA’s. Worked in creating knowledge bases and record all documentation to further facilitateresolution. Served as an escalation point for IT Help Desk staff.

Dallas, Tx

● Provide on Site/ Remote desktop support to clients. Troubleshoot software and hardwareissues such as print jobs, network connectivity, WiFi, and PC connectivity. Provided googleoutlook support.● Performed scheduled server and PC maintenance. Performed server reboots and applied updatesto keep servers working properly and up to date. Performed PC scans for Malware and Virusesand prevented threats and attacks to the Network.● Configured new Laptops and PC’s to be shipped to clients. Performed all updates, installedapps, connected network drives, added user to company shared drives, removed bloatware fromnew PC, installed and connected VPN applications. Tested and confirmed connectivity of allhardware and software before shipping equipment to client sites.● Work tickets assigned, meet SLA’s. Met an average of 80% productivity daily.

Dallas, Tx

● Design and Install computer Network for 2 College Campuses. Assisted students as well asadministration with connectivity issues.● Maintenance of all Campus equipment including upgrades and updates.● Provided Break- fix hands on equipment to ensure 100% availability of services. Handled allservice tickets for staff and students.● Provided training on Security policies and Usage of campus equipment and applications.● Fully managed school admin console in Google Workspaces.● In charge of onboarding/ offboarding user accounts, create and assign administrator roles,transfer ownership of files during the user deletion process, configured shared drivepermissions, setting group policies, updating policies, and imposing multi factorauthentication.