Cases pertaining to orders, order status and shipping information, products, licensing and asset management, prices, and product availability. Research and analyze historical data to provide solutionsTakes ownership of partner onboarding processes and training and contributes to global initiatives for enhancing overall partner experiencesWork independently within the Access Delivery team to ensure the timely and successful fulfillment of customer orders within target Service Level Agreements (SLA's)Enable and maintain Customer access to Autodesk’s Cloud products and services utilizing internal toolsComplete product fulfillment and support cases systematically and with logged detail partners to ensure all customer orders and support actions are addressedTake action on both cloud product fulfillment and support requests orders through cases in our CRM system (Salesforce)Provide ELD (Electronic License Download) Support for both internal and external customersAssist with administering some customer SAP transactions to ensure timely order fulfillmentEnsure access to correct download files in customer accounts – also works to minimize the impact of order sync failures between internal systems