Ricardo Thompson, Mba Email & Phone Number

• Define product strategy, roadmap prioritization and new feature adoption plans for external-facing product servicing all UKG PS customers
• Guide cross-functional teams, including engineering, design, marketing, and sales, to deliver exceptional products on time
• Implement cutting edge, AI-driven technology that redefines the customer experience and shapes the future of HCM

• Consistently deliver quality, high impact features in a timely manner across multiple work streams
• Drive features through the development process by working with engineering, prioritizing functional requirements, making appropriate scope tradeoffs, and ensuring delivered features/defects satisfy business needs.
• Functional and technical understanding of the software development lifecycle at large, with a concentration in its use in the HCM, Payroll and Tax Filing
• A deep understanding of multiple product areas within UKG’s proprietary tech stack, including product functionality, business flows, data set-up etc.

• Trust Collections Organizational Readiness and Feature Implementation point. Track all inbound Trust Collections features on roadmap. Collaborate with Development and SS stakeholders, UAT new features, educate team on.
• Implemented creative, original, and notable solutions for addressing challenges with Reporting, Audit Controls, Funds Transfers, and general cross company SLA’s

Weston, FL

• Validate, collect, and report on UKG multibillion dollar collection process timely and accurately
• Developed strong HCM domain knowledge in UKGs proprietary technical suite, Salesforce, bank sites and ancillary communication and work optimization platforms such as Power BI, MS Teams

Weston, Florida

• Team Lead for 22-member team responsible for eliminating outstanding UltiPro Payment Services backlog cases
• Led and assist in the workload management and prioritization of day-to-day duties and projects
• Developed proficiency in Salesforce, Jira, and UKGs proprietary technical suite

Frankfurt Am Main Area, Germany

• Direct supervisor to 5 colleges in daily operations including mentoring, evaluation and feedback
• Medical equipment and process trainer for 96 co-workers enabling organization flight medical evacuation technician certifications
• Planned and implemented U.S. Department of State medical and equipment training program, resulting in the first ever Ugandan medical evacuation unit
• Performed patient care utilizing EHR during medical evacuations on operations in hazardous and time sensitive conditions
• Redesigned mission equipment management program saving 240 man-hours yearly, presented organizational Innovation award
• Managed $3.8 million medical equipment program for medical evacuation agency

Destin/Fort Walton Beach, Florida Area

• Directed team that provided medical care for 3.75 thousand patients; averaging over 14 thousand annual appointments
• Performed and documented medical procedures to include intravenous therapy, blood draws, visual examinations, splinting, wound therapy, medication administration, as well as performed minor surgical procedures
• Managed and maintained accountability of $122 thousand in Family Health medical technology assets

Destin/Fort Walton Beach, Florida Area

• Operated aircraft systems, auxiliary, and rescue equipment as dictated by mission requirements
• Coordinated with other positions to ensure safe employment of weapons, defensive systems and related equipment
• Maintained munitions account and forecasts for ammunition requirements to ensure maximum economy of force

Master Of Business Administration - Mba, Business Analytics

Graduate Certificate, Big Data Analytics

Bachelor Of Science - Bs, Multi-/Interdisciplinary Studies, General, Magna Cum Laude

Associate Of Science - As, Practical Nursing Technology