Ricardo Von Staa Email & Phone Number

Waterloo, On, Ca

Implementation Specialist in Contract Management

Analysis of commercial viability, development of commercial presentations and resale strategies of different educational technologies, including interactive whiteboards, TVs, document cameras, projectors and mathematics laboratories.Definition of a technical support policy and post sales strategies for the resale of robotics kits.Successful application for governmental investment funds geared towards the development of educational technology projects.Requirements definition of a web based product using news articles, interdisciplinary themes and students’ daily activities in the learning of mathematics.Writing of mathematics school books to be used in extra-curricular mathematics classes in Elementary schools.

Cupertino, California

IT Service Management consultant for several clients of different segments including: Government, Military and Intelligence Agencies, Regulatory Agencies, Legislative Bodies, Universities, Banks and Financial Institutions, IT Services Providers, Start-upsAnalysis and optimization of clients’ business processes.Implementation and configuration of OTRS tools.Review of the use of OTRS tools by client organizations and recommendations and implementation of changes based on ITSM and OTRS best practices.Training of OTRS users and administrators.

IT Service Management consultant for several clients of different segments implementing or improving several processes: Information Security; Business and Service Continuity; Service Portfolio; Service Catalogue; Assets and Configuration Items; Change; Events; Incidents and Requests; ProblemsConsultant in Service Desk implementation or improvement projectsAdministered training of best practices in IT corporate governance based on ITIL, Cobit and ISO/IEC 20.000

Member of the Steering Committee responsible for the definition and review of the company’s Strategic PlanCreation of a decision making structure aimed at increasing the quality of information being reported, increasing productivity and results by defining decision making scope and responsibility of each structure and of each profile member of each structure, including: the Steering Committee; other committees; regular meetings; forumsOrganized the corporate portfolio, including all services provided and different products as service components with the objective of meeting different client demands in order to provide new services and increase revenue.Accountable for the quality team leading process standardization and documentation projects in several areas, including Sales, Human Resources, Finance, and Compliance.Member of the Process Improvement Group that was successful in obtaining, for the company, the MPS.BR G quality certification on systems development and of the Groups that are currently working towards MPS.BR F quality certification on systems development; CMMI 2; MPS.BR G certification for IT services.Creation and management of the Operations and Production division uniting different pre-existing areas: Systems Development; Tests; IT Infrastructure; Support; Delivery; Service DeskImplementation of the Marketing division establishing patterns of promotional and communication pieces, marketing campaigns, internal marketing, events with clients in conjunction with business partners, marketing plans with partners.

Organizational change project management including the creation or restructuring of several business areas (Marketing, Operations and Production, Business Architecture and Solution Architecture), including: the definition of policies and procedures; the definition of processes; movement of human resources; training of human resources; temporary accountability and management of the impacted business structure coaching of managers to replace me.Management of tool implementation projects with focus in higher productivity and information quality and, consequently, client and user satisfaction, including the following tools: CRM Microsoft Dynamics; Microsoft SharePoint; Redmine; OTRS; Oracle CRM On Demand

Curitiba Area, Brazil

Authoring of extracurricular mathematics books for use in Elementary Schools

Management of a news team responsible for the production of contextualized journalistic content geared towards schoolchildren from all grades.Management of the homepages of all educational portal (Portal Educacional, Aprende Brasil, Portal Positivo), developing and maintaining dozens of web services and products and improving the homepages transforming them in dynamic pages maintained by content management tools.Production of marketing pieces of potential products in various forms, including videos.International partnership negotiations, which required extensive international travels and presentations and discussions in potential partners’ board meetings.Market research developed with MIT, which guided strategic decisions related to proposed new products.Production management of innovative contents and platform in partnership with research labs from hardware and software development corporations.Participation in the successful application of government funds geared towards innovation projects.

Management of a team of teachers from all school disciplines of High School, Middle School, Elementary School and Kindergarten, which was responsible for designing multimedia content, including animations and simulations and for the provision of several educational services, such as 14h x 7d on-line support to teachers and students.Analysis of service usage trends to help define changes in human capacities for the provision of services.Development of performance management and analysis tools.Implementation, improvement and management of dozens of web services and products.Review of the outcomes and specifications of educational products and services during Editorial Meetings against strategic requirementsProducts and services benchmarking

Writing of all mathematics content for CD-Roms products from Elemantary School to High School, validation of the developed contents and definition of product requirements for a CR-Rom to be used in Kindergarten.

Development of innovative project management solution for the web

Responsible for an optimization project on the processing of all of the Corporation’s daily reports, which resulted in a 30% time reduction

Development of confidential reports directed to the Deputy Minister, which served as basis for negotiations of the Ministry with the Doctor’s Association and for investment decisions in hospitals and clinics

Bachelor Of Mathematics, Mathematics

Honours Inter-Departmental - Political Science Minor - Co-operative Program

Executive Education Program In Project Management

Mba Em Gerenciamento De Projetos

Estatística

Engenharia