Ricardo Lopez Email and Phone Number

• Provided technical support and maintenance to 56 University staff and faculty computer systems, 30 classrooms, and 3 computer laboratories with 35 computer systems.• Assisted full-time staff and faculty members with new system set ups, system troubleshooting, network configurations, software updates and installation, and general computer maintenance.

• Identified new possible customers by assessing their communication needs providing personalized technology solutions and account development.• Developed approaching strategies and targeting for the acquisition of new customers.• Managed client relationships, maintaining a positive customer experience, contract negotiations, sales, pricing and logistics.

Aviation Supply Supervisor:• Supervised and trained 6 coworkers with great mentorship improving quality of work.• Ordering, receiving, inspecting, stowing, and issuing of 2,115 repairable aircraft parts valued at $35 million with 0 discrepancies. • Participated in replenishment at sea, ensuring the safe unload and movement of 750 pallets of supplies with 0 incidents.Supply Night Supervisor:• Supervised and trained 4 new coworkers helping them to succeed on the beginning of their careers and proving assistance for 100% completion of their basic training requirements in less than 3 months.• Order, received, inspected and issued repairable and consumable aircraft parts for the maintenance department in order to maintained 13 fighter jets improving efficiency.• Maintained and planned orders databases providing traceability of all incoming aircraft parts improving maintenance scheduling.Transportation Specialist:• Received, inspected and transported for issuing over 32,500 aviation parts valued at over $350 million leading to 100% accountability to the military base.• Motivated coworkers on a daily basis contributed to 100% completion of department qualifications.• Processed all orders in a timely manner resulting in a 10% decrease of wait time on the Naval Air Station, in addition contributed to the Transportation unit to receive a qualification of outstanding during the 2015 Supply Material Inspection.Material Control Clerk:• Assisted in expediting 1,081 high priority orders, tracked 2,448 low priority orders and conducted weekly inventories of 13 aircraft files, increasing the material readiness of the department.• Completed all available qualifications during the first four months after in the supply department stablishing as a team player increasing the department productivity.

• Collected and analyzed data to determine the most effective methods for transporting product loads, improving efficiency and time lines, decreasing the delayed delivery of loads.• Expedited cargo loads considered of high importance improving the company productivity.• Developed and introduced a new procedure for the transportation of material heading south of the border with Mexico through rail, reducing cost to the company.• Supervised and track the contracted transportation companies to improve their performance and service.

• Coordinated and created communication between the departments involved in an engineering change such as Logistics, Planning, Production, Engineering, and Maintenance.• Accurately modified Bill of Materials as needed.• Manually generated the consumption of inventory to match production.• Introduced the production schedule in SAP production system.