Ricardo Castillo Email & Phone Number

Reading, England, United Kingdom

• Overseeing, managing, and coaching staff and ensuring they perform well.
• Implementing plans to increase sales and retention by tailoring clients to my team by analysing their strengths and weaknesses.
• Exceptional organisational skills and a proven ability to work under pressure while ensuring accuracy, quality and attention to detail.
• Excellent skills in delivering exceptional customer service and building customer relationships.
• Project Management skills, communicating and delivering plans for product launches to the wider network of stores.Notable Recognitions
• Personal commendation from UK Head of Store for exceptional performance in 2023.

• Adaptable to different environments and supported multiple stores across the UK.
• Team Oriented with high engagement and commitment to meeting collective goals.
• Excellent customer service and building customer relationships with a friendly and approachable demeanour.
• In-depth knowledge of different products to tailor transactions between clients.

• Created memorable experiences with engaging customer interactions that meet their needs.
• Contributed to personal sales goals and the store’s sales performance with additional care products and financing options.
• In-depth knowledge of various products to tailor interaction with customers and business clients.
• Eager and enthusiastic to learn about retail environments and support operational tasks.
• Handled Customer engagement and transactions during COVID-19 with the initial rollout of ‘Shoplive’.