Ricardo Robles Email and Phone Number

-Collaborating with users and clients to understand and anticipate their needs and translate them into product requirements.-Creating scheduled product road maps based on needs and product vision.-Managing the product backlog and prioritizing them based on changing requirements-Participating in Scrum meetings and product sprints-Liaising with the product team and end-users to deliver updates

As a Customer Success Manager at iCoachFirst, I oversee the lifecycle of new clientrelationships from the onboarding and implementation phase to the training andsupport phase. My goal is to always maintain client satisfaction and retention.• Manage day to day operations for accounts and ensure successful usage ofcompany software.• Pharmaceutical sales team consulting.• Customer onboarding and training.• SaaS (Software as a Service).

My focus was to understand and articulate technology by working closely withstrategic partners to assist sales to support client technological needs.• Acted as the expert on product lines and latest technology.• Worked closely with Original Equipment Manufacturers (OEM).• Managed a sales pipeline to identify key opportunities.

My focus was building a book of business and catering to the IT needs for Public Sectoraccounts, primarily School Districts and municipalities.• Consulted new and existing accounts and assisted with their procurementof hardware and software solutions.• Developed relationships with CO, AZ, UT, NM Police, K-12, and Govt.• Internal usage of Microsoft Dynamics DRM, AX, and other applications.