Ricardo Ladera

Ricardo Ladera Email and Phone Number

Quality Localization Tester @ Electronic Arts (EA)
redwood city, california, united states
Ricardo Ladera's Location
Adeje, Canary Islands, Spain, Spain
Ricardo Ladera's Contact Details

Ricardo Ladera work email

Ricardo Ladera personal email

n/a
About Ricardo Ladera

Dedicated IT professional with history of meeting company goals utilizing consistent and organizedpractices. Skilled in working under pressure and adapting to new situations and challenges to bestenhance the organizational brand.

Ricardo Ladera's Current Company Details
Electronic Arts (EA)

Electronic Arts (Ea)

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Quality Localization Tester
redwood city, california, united states
Website:
ea.com
Employees:
22174
Ricardo Ladera Work Experience Details
  • Electronic Arts (Ea)
    Quality Testing Department
    Electronic Arts (Ea) Mar 2023 - Present
    Community Of Madrid, Spain
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  • Atos It Solutions And Services A/S
    It Support Specialist
    Atos It Solutions And Services A/S Apr 2021 - Apr 2022
    Santa Cruz De Tenerife, Canary Islands, Spain
    - Prepared variety of different written communications, reports and documents.- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.- Identified issues, analyzed information and provided solutions to problems.- Increased customer satisfaction by resolving issues.
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  • Garena
    Customer Service Agent
    Garena Mar 2020 - Jan 2021
    - Entered customer interaction details in system to track requests, document problems and record solutions offered.- Educated clients on account services and resolved client inquiries regarding statement information and account balances.- Provided primary customer support to internal and external customers.- Sought out extra training opportunities to enhance customer relationship management abilities.- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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  • Megasystems S.A
    Technical Support Specialist
    Megasystems S.A Feb 2017 - Nov 2018
    Santa Cruz De Tenerife, Canary Islands, Spain
    - Suggested software and hardware modifications to reduce lag time and improve overall speed.- Developed and tested new product offerings prior to release to assist development team in bug identification.- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.- Submitted service tickets for equipment maintenance requests.- Removed malware, ransomware and other threats from laptops and desktop systems.- Configured hardware, devices and software to set up work stations for employees.
  • Globant
    Quality Assurance Specialist
    Globant Apr 2014 - Dec 2015
    Buenos Aires Province, Argentina
    - Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.- Fixed identified issues to improve workflows.- Monitored product standards and quality-control programs.- Reported problems and concerns to management.
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Ricardo Ladera Education Details

Frequently Asked Questions about Ricardo Ladera

What company does Ricardo Ladera work for?

Ricardo Ladera works for Electronic Arts (Ea)

What is Ricardo Ladera's role at the current company?

Ricardo Ladera's current role is Quality Localization Tester.

What is Ricardo Ladera's email address?

Ricardo Ladera's email address is rladera@ea.com

What schools did Ricardo Ladera attend?

Ricardo Ladera attended Universidad Bicentenaria De Aragua.

Who are Ricardo Ladera's colleagues?

Ricardo Ladera's colleagues are Otis Collier, Ruchika Moudgal, Blaine Baker, Bami Na, Shawn Battershall, Hugrun Hannesdottir, Joseph Camp.

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