Ricardo Lio Email & Phone Number

Boston, Massachusetts, United States

o Executing skilled communication and facilitation with stakeholders.o Providing software usability and functionality feedback & recommendations to developers.o Participating and influencing strong negotiations and conflict resolution.o Worked independently and within a team to accomplish a common goal.o Clarifying requirements (FRD & BRD) with PM/BA for Test Conditions accurate documentation.o Participating in Test Conditions Review & Weekly QA Status meetings with the QA team and/or stakeholders.o Diverse Internal applications.o Functional testing.o Quality Center/ALM for requirements, test case and defect management.o SQL and XML files data testing.o Developing & executing software test cases, based on project requirements and technical design.o Planning test schedules & strategies in accordance with project scope & delivery dateso Documenting test cases, results and defects utilizing MicroFocus (formerly HP) Quality Center/ALMo Creating and managing test data, including data for use by automated scripts (If applicable).o Documenting and communicating project quality over the course of testing, including readiness for release using our standard test process and status reporting templateo Test Conditions reporting and follow up.o 60% increase of Test condition accuracy & coverage.

Massachusetts, United States

o Communication, troubleshooting, and problem-solving skills, alongside good organizational, writing, and planning skills with a commitment to meticulous production.o Understanding, building upon, and following client’s quality assurance standards by tracking, documenting, and communicating quality assurance tasks and plans to the project managers and team through internal reports and audits.o Communication with PM/BA to clarify the requirements to finalize client UAT test scripts.o Participating in daily standup meetings with the team and QA Triage session meetings with QA Team.o Participating in Bi-weekly status update meetings with the Client.o Software quality assurance expert on Massachusetts Voting and Registration project for state government industry.o Katalon automation testing learning.o Mobile, web and stand-alone functional testing.o .NET CORE 6, Entity Framework Core, SQL Server 2019, Azure DevOps, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS).o Responsible for testing the code after it is developed, documenting test cases, identifying potential problems the user might encounter and reviewing user interfaces for consistency & functionality.o Detecting, reporting, and preventing defects within the software prior to/during/after development.o Learning, understanding, and applying the business and user requirements to ensure that the final product is met to ensure high level product execution.o Clarify requirements and customer's expectations.o Maintenance of resident and voter registration records.o Managing local and state elections.o Conducting a municipal census (Annual Street Listing) in 351 cities and towns in the state of Massachusetts.o Design, estimation & assessment for testing tasks.o Exploratory testing.o Creation, review, execution & regression of test scripts.o Solve problems/blockers throughout project life cycle.o UAT Bug/defect reporting and follow up.

United States

Remote

• Responsible for creating & coordinating testing team from scratch as well as strategies, processes and documentation needed by a professional software testing department. My mission is to help organizations, understand the importance of delivering high quality products, position software testing as an important step on the development process while actively engaging as part of a testing team.• Work with cross-functional teams to promote delivery of high-quality products by means of implementing organizational and team strategies, processes, and best practices. Working as Focal Point/Scrum Master for the account.• Travel to Clients Headquarters for Pre-Planning and Agile processing with all teams involved on the release.• Testing Experience in CyberSecurity, Marketing/Advertisement, Global Streaming Music & Video and Industrial, Agricultural & Oil & Gas Solution Equipment.

Guadalajara Area, Mexico

• Experience working on Bank of America Online Banking site, English and Spanish sites & banking products and online multiplatform transactions, either mobile/portable devices/Website, tested under different variations of web browsers & OS’s. • Responsible for driving test execution for Channel Testing projects by leading activities to support test management, test planning, test preparation, test execution, defect tracking, communications, reporting and project closure.• Manage end-to-end test effort coordination for designated test team. This includes facilitating across team identifying impacted areas, communicating overall initiative schedule, and tracking status and completion of test deliverables for the team.

Guadalajara, Jalisco, Mexico

• Development to control the source code used to build the application and batch builds to the formal test environments.• Data build teams to schedule and if needed resend models or content to fix problems.• Develop, enhance and maintain auditable technical release management procedures.• Execute controlled and disciplined technical release procedures.

Guadalajara, Jalisco, Mexico

• Business Analysis and info research creating technical documents, drafting and finalizing (IBM Style Guidelines) for new products introduction process (HW and SW) required to work with input from a matrix team of development, marketing, Product Management, Fulfillment, Legal, and Pricing, producing multiple outputs from VM based software and working with IBM ordering systems Hvec/Xcc/AAS/PPA as IT & Telecommunications (non-consulting) Specialist within a multicultural environment.• Working with ordering systems, Web, Conferences/e-Meetings, Lotus Notes DB and Team Room Mgt proficiently.• Responsible for the creation of announcement documents. Most of the time, it is required planning, writing, and tracking RFAs and EPICs through the RFA Create Tool, which is on either VM or Notes.

Guadalajara, Jalisco, Mexico

• Enhancement Analysis, UAT Activities, Applications support, Reports Maintenance.• Interact with the development, configuration, and Application & Decommission teams to provide inputs.• Define, develop, implement, execute, and continually improve the process, governance and support structure and platform, to provide best in class support and enablement of Enterprise and Project Management.

Guadalajara, Jalisco, Mexico

• In-Lab HW / SW Testing for printers under different platform systems.• Phone Technical Support To U.S and Canada in English.• Problem Solving related to HW or SW of printers All- in One (Office jet-Photosmart-Scanjet) and HP Digital Cameras.

Master'S Degree, Information Technology (Informática Aplicada)

Constancia De Acreditacion, Diplomado En Competencias Docentes. Bachillerato General Por Competencias

B.S., Information Management Systems (Lic. En Sistemas De Información)