Ricardo Mimura Email & Phone Number

With large experience with Customer Experience, Applications, Contact Centers and Unified Communications Solutions, I worked on top technology companies like Aspect Software, British Telecom, Lucent/Avaya, Hewlett Packard and others. I started my entrepreneurial journey years ago at Ahead Unified Communications and now I'm starting over on iopeople, which develops the next generation customer experience solutions based on machine learning and AI technologies.I worked on different positions such as business developer, solutions architect, pre-sales engineer, professional services consultant and software developer in Brazil, Latin America and North America.As a Global Business Developer and Solutions Architect I supported the creation and implementation of innovative CRM and Unified Communications solutions for global companies such as Hilton, Time Inc, MGM, Trump, Wynn Las Vegas and Macao, Santander, and others.As a Presales Engineer and Professional Services Consultant I designed and deployed dozens of CRM solutions to customers, including the first Voice Portal solution at Avaya, First Advanced Speech Recoginition Projects in Brazil and Mexico, and a IP Telephony Applications which were rolled out to the global market.I had an international experience implementing a new Consulting Practice at Avaya Mexico Office, where I lived for approximately three years.Autodidact, I possess a Business Administration Specialization at FGV – São Paulo and bachelor’s degree in Electronic Engineering at POLI - USP.Specialties: Roles: Services Management, Solutions Architect, Presales Support, Professional Services, Project Management, Consultative Sales. Technologies: Machine Learning, Conversational UI, Omni Channel Communications, Call Center, Predictive Dialers, Speech Recognition, TTS, IVR, CTI, IP Telephony, Business Process Automation (CEBP)

Listed skills include Unified Communications, Pre Sales, Telecommunications, Cti, and 33 others.