Ricardo Salazar González Email and Phone Number

Enabling Sustainable Growth and Progress through focus on Client Interests, Creating Economic Value and always Systematically Responsible.

* Improve Customer system infrastructure aligned to operational objectives through the implementation of IT functionalities and applications to accomplish business goals with available resources.* Implement best in class solutions once determined current practices, workflows, relationships and processes outcomes in order to achieve operational excellence.* Coordinate teammates and stakeholders for change management and service deliveries according to each strategic initiative.*… Show more * Improve Customer system infrastructure aligned to operational objectives through the implementation of IT functionalities and applications to accomplish business goals with available resources.* Implement best in class solutions once determined current practices, workflows, relationships and processes outcomes in order to achieve operational excellence.* Coordinate teammates and stakeholders for change management and service deliveries according to each strategic initiative.* Business acumen to overcome inhibitors and ensure competitive advantages. * Monitor KPIs and report progress and trends. Show less

* Lead relationship and accomplish sales business objectives per region with assigned global accounts.* Strength our position in the market place, assuring long term sustainable results, growing revenue year over year by developing new business opportunities and improve customer satisfaction. * Coordinate multi-country projects and leverage on local sales resources with standardized policies agreed with the Corporate office.* Cross company connected solutions to improve businesses… Show more * Lead relationship and accomplish sales business objectives per region with assigned global accounts.* Strength our position in the market place, assuring long term sustainable results, growing revenue year over year by developing new business opportunities and improve customer satisfaction. * Coordinate multi-country projects and leverage on local sales resources with standardized policies agreed with the Corporate office.* Cross company connected solutions to improve businesses performance. Show less

* Support the Operation of Managed Print Services and Information Workflow.* Increase Customer Satisfaction while generating cost savings through an efficient deliverable of value services.* Implement processes improvements to deliver according business objectives.

* Grow Lexmark Services business by selling and providing outsourced services to strategic accounts, improving our business results by deploying unique workflow solutions and supporting their operation infrastructure.* Develop best in class service operation and delivery to serve Customers and Channel Partners with consistent processes, aligned with strategic initiatives to improve both their performance and our operational margin.* Cost savings and sales support along with quality… Show more * Grow Lexmark Services business by selling and providing outsourced services to strategic accounts, improving our business results by deploying unique workflow solutions and supporting their operation infrastructure.* Develop best in class service operation and delivery to serve Customers and Channel Partners with consistent processes, aligned with strategic initiatives to improve both their performance and our operational margin.* Cost savings and sales support along with quality assurance on proposals, in order to deliver services according to customer expectations.* Improve P&L results, as well as customer satisfaction index, managing the dashboard metrics to assure achievement of financial and operation objectives.* Build strong relationship and confidence to make customers for life. Show less

* Grow HP Services business by improving the operational framework, engaging with related parties within the value network. Define and implement the end to end processes linkages and workflow, aligned to corporate objectives, along with a balanced scorecard, to meet go-to-market strategies according to customer requirements. Set up a performance system to monitor key deliverables. Assure readiness of the end to end business processes and of the operational infrastructure of HP Services.… Show more * Grow HP Services business by improving the operational framework, engaging with related parties within the value network. Define and implement the end to end processes linkages and workflow, aligned to corporate objectives, along with a balanced scorecard, to meet go-to-market strategies according to customer requirements. Set up a performance system to monitor key deliverables. Assure readiness of the end to end business processes and of the operational infrastructure of HP Services. Update and implement rules of engagements and policies.* Accountable of both the Profit & Loss statement and the Total Customer Experience of the Service Business Unit under my responsibility. To define and develop mid term strategic initiatives and operational plans to increase sales and gross margin contribution, as well as customer satisfaction.* Support sales executives, solution architects, partners and customers by leading the HP Services Presale office, providing on time quotations about both transactional services and custom solutions. Implement knowledge management database to efficiently deliver customer solutions.* Project Management of major HP Services improvement projects in terms of scope, benefits, people management and reports to Corporate staff. Drive strategies, execution plans and metrics across multiple functions, addressing business opportunities and risks assessment. Assure attention and follow up to solve customer issues. Show less

* Accountable of HP Services sales through partners. Set up the Channel Business Model for HP Services, manage partners relationship, define their service sales quota, compensation payments, commercial policies and go-to-market strategies. Lead the HP Services-Channels workshop forums. * Develop partner sales programs to meet different mastery levels and efficiently engage with them according to their contribution. Implementation of the training path and set up certifications to assure… Show more * Accountable of HP Services sales through partners. Set up the Channel Business Model for HP Services, manage partners relationship, define their service sales quota, compensation payments, commercial policies and go-to-market strategies. Lead the HP Services-Channels workshop forums. * Develop partner sales programs to meet different mastery levels and efficiently engage with them according to their contribution. Implementation of the training path and set up certifications to assure their development and readiness for HP Services sales. * Support 1st & 2nd tier partners to achieve HP Services business objectives. Show less

* Lead Managed Print Service market introduction. Incorporate new printing solutions into HP Services portfolio. Build and set up the pay-per-use business model. Ally with third parties for solution integrations, as well as implement the operational framework and processes, to meet customer requirements. Monitor and report business performance. * Elaborate sale and quotation tools. Contract life cycle administration for their renewal. * Train and develop partners and sales… Show more * Lead Managed Print Service market introduction. Incorporate new printing solutions into HP Services portfolio. Build and set up the pay-per-use business model. Ally with third parties for solution integrations, as well as implement the operational framework and processes, to meet customer requirements. Monitor and report business performance. * Elaborate sale and quotation tools. Contract life cycle administration for their renewal. * Train and develop partners and sales executives. Engage with service delivery area to ensure accomplishment of committed service level agreements. Show less

* Sales and presales of HW/SW & Services products and solutions. Deploy complete HP portfolio to meet customer needs.* Account Management. Define account plan to increase HP share of wallet.* Solution Integration and manage partners relationship.* Demand generation. Promotional campaigns and Marketing activities to increase market share.* Increase coverage in new market segments (hunting model).

* Focused on business growth, market share, and distribution channels loyalty through marketing innovations and commercial programs for massive consumer products.* Align brand image with sales strategies to optimize results.* Control budget and assure cost were executed according to plan.

* Responsible for the P&L statement of industrial and commercial lighting products.New product introduction.* Demand generation programs for business growth, increasing both commercial results and market share.* Training to final distribution channels.* Engage with factory/product manufacture to assure the availability of product ready to sell.* Leverage on Professional Services and multi country experiences to deploy local solutions.