Rich Daniel Email & Phone Number

Kannapolis, Nc, Us

Frisco, Texas, Us

"We founded Redwood Software in 1993 with a single minded mission - to help organizations eliminate the costs, risks and wasted time associated with manual tasks. Many companies talk about being different or innovative but when it comes to mission-critical automation deployed at an industrial scale very few have delivered. It’s a huge honor to have some of the world’s largest and most successful companies place their trust in Redwood to automate their mission critical business and IT processes and living up to that trust means everything to us."

Alpharetta, Ga, Us

CollabNet provides industry-leading products, plus Agile consulting and training services, to help organizations develop and deliver enterprise-scale software, faster. Creators of Subversion and pioneers in ALM solutions, we enable companies to bring together distributed teams, increase productivity, and speed time to market while reducing costs and regulation risks.We’ve been pioneers in Open Source, Cloud, and Agile from the beginning and our team has been central in the development of many of the most regarded, and used open source technologies: Apache, Subversion, and Git, as well as in the evolution of Agile and DevOps methodologies.We are servicing over 6 million users via 10,000 customers in over 100 countries worldwide through our flagship product TeamForge. TeamForge users gain better governance with enhanced visibility and traceability across the software development and delivery lifecycle.

San Mateo, Ca, Us

Sr. Solution Architect supporting Serena Service Manager, the only ITSM offering on the market today that leverages a process-based approach. Responsible for all technical aspects of the sales cycle and the customer experience with Serena Service Manager, Serena Release Manager and Serena Business Manager.• Managed the pre-sales process including discovery, product presentations, product demonstrations, and validation Proof of Concepts for Serena Solutions• Review and understand customer business initiatives around IT Service Management and Release Management to make recommendations to improve efficiency, reduce cost and mitigate risks• Responsible for explaining the technical capabilities of Serena solutions compared to competitor solutions

Detroit, Mi, Us

Responsible for all technical aspects of the sales cycle and the customer experience with Compuware solutions. • Managed the pre-sales process including discovery, product presentations, product demonstrations, and validation Proof of Concepts for Application Performance Management solution• Review and understand customer business initiatives around Application Performance Management and make recommendations to improve efficiency, reduce cost and mitigate risks• Responsible for explaining the technical capabilities of Compuware solutions compared to competitor solutions

Houston, Texas, Us

Responsible for all technical aspects of the sales cycle and the customer experience with BMC Software solutions. Experienced in aligning IT organizations with business objectives, identifying customers current process and architect the mapping of process to technology to increase efficiencies and provide financial value to the business.• Managed the pre-sales process including discovery, product presentations, product demonstrations, and validation Proof of Concepts for BMC’s Business Service Management and Enterprise System Management strategies.• Advised the customer, account executive and other practice personnel on how to best implement and utilize BMC solutions to obtain maximum value and benefit.• Mentored other consultants on client relationships, consultative selling, and BMC’s product suite.• Review and understand customer business initiatives around IT operations and make recommendations to improve efficiency, reduce cost and mitigate risks• Focused on large/complex sales opportunities requiring complex solutions operating in heterogeneous environments.• Responsible for explaining the technical capabilities of BMC solutions compared to competitor solutions

Houston, Texas, Us

Responsible for supporting Business Service Management sales efforts and maintaining a strong Technical Advisor relationship with BMC's largest strategic accounts.• Developed partnerships with the customers staff, built executive sponsorship, and coordination of cross vendor projects.• IT Service Management Strategist helping customers ensure success of IT Service Management initiatives.• Managed BMC project direction for implementation and delivery• Managed customer satisfaction via issue escalation and management

Houston, Texas, Us

Responsible for supporting the sales cycle across multiple BMC solutions.• Deliver and customize technical presentations.• Explain product capabilities, limitations and implementation.• Describe technical tradeoffs and implementation alternatives. • Identify and develop innovative solutions to customer requirements.

Houston, Tx, Us

Responsible for developing and maintain the Technical Support staff for all database administration solutions.• Develop and train support personnel on database administrations solutions for Oracle, MS SQL Server, Universal DB2, Sybase and Informix.• Deliver technical support for all database solutions.