Rich Jacobs Email & Phone Number

Greater Texarkana Area

Eden Prairie , Mn, Us

Seattle, Wa, Us

Seattle, Wa, Us

Cloud Support Associate – Windows ProfileResponsible for troubleshooting customer issues and delivering unique solutions based on customer needs; Instructs customers on the details of disaster recovery/prevention by using load balancers, snapshots, and auto-scaling groups; Provides impromptu assistance and guidance to colleagues during their support efforts with customers.* Demonstrated excellent customer service while handling enterprise level cases with service level agreements from 15 minutes to 12 hours for initial contact* Appointed Windows Profile Primary handling contacts with Technical Account Managers and Service Engineers resulting in a more efficient streamlined process updating service tickets for customers* Published six knowledge based articles providing expert level consultancy assisting customers with minor issues without contacting Support Engineers* Established “go-to” proficiency within the 97th percentile for calls take across Amazon from July 2016 to October 2016* Conducted and completed 500+ cases in a span of six months resulting in 95% accuracy

Seattle, Wa, Us

Responsible for troubleshooting customer issues and delivering unique solutions based on customer needs; Instructs customers on the details of disaster recovery/prevention by using load balancers, snapshots, and auto-scaling groups; ● Strong on serverless architecture. Assisted customers in setting up static S3 sites with Cognito Authentication. Used Lambda functions for API Integration requests to return Pre-Signed URLs and other processing requirements. ● Python (Boto3)- Wrote scripts to start/stop instances and check for security vulnerabilities. Integrated Lambda with Lex to create chatbots. ● Created Lambda functions in node js to query databases for SSO experience. Function would take the OIDC token, decode it, verify the signature, expiration time, and issuer, then add it to the database. Assisted Customs in setting up architecture to start/stop instances based on tags by integrating Lambda with DynamoDB and CloudWatch events. ● Staffed the AWS Loft Expert Bar during AWS Sumerian Week. Showed customer’s how to integrate AWS Sumerian with Lex and Polly to create a VR host that can respond back and take orders. ● CI/CD with Jenkins -assisted customers with setting up and troubleshooting Jenkins inside VPCs.● Strong networking skills. Assisted customers in setting up their networks with public and private subnets. Using NAT gateways for communication between those subnets. ● Worked with customers to set up Custom Authorizers and Cognito Authorizers to provide security for API Gateway. Mapped query string parameters and headers to the integration request to be processed by Lambda. Showed customer’s how to adjust the integration response to provide data in a specific format.

Arlington, Virginia, Us

Bravo Company 2-13th Infantry Regiment - Drill Sergeant 2012- 2015Responsible for training 1,000 Initial Entry Training (IET) Soldiers annually in the areas of Physical Fitness, Basic Rifle Marksmanship (BRM), Drill and Ceremony, and all general subjects of Basic Combat Training (BCT); responsible for indoctrinating Soldiers in the fundamentals of military life, Army Core Values, esprit de corps, leadership, military bearing, customs and courtesies; Served as Squad Leader in BCT Company; advised the Platoon Sergeant on unit matters and performance of subordinate cadre and accounts for $100,000 of equipment.• Mentored, trained, and led over 500 employees in 24 months resulting in a 95% graduation rate• Created a database system using Microsoft Office Visual Basic for Applications (VBA) which reduced processing errors by 90% and processing time from 1 hour down to 15 minutes• Formed and managed cohesive teams composed of individuals from diverse backgrounds and cultures• Served as the Environmental Compliance Officer for the Company; received recognition from Senior Director for zero infractions during OSHA inspection.

Arlington, Virginia, Us

Responsible for the welfare, fitness, morale and discipline of 15 Soldiers; responsible for the individual training and maintenance of their equipment; primary instructor and advisor in the matters of tactics, personnel management and junior leader development; directs his team’s tactical employment during offensive and defensive operations; responsible for the accountability and maintenance of all assigned equipment worth in excess of 10 million dollars.• Trained, led, and motivated 15 team members through three overseas deployments which resulted in 3 successful missions and over 500 combat patrols.• Recognized by the Senior Director for enforcing strict accountability of my team, resulting in zero on or off-duty disciplinary infractions.