As the director of run operations, I am responsible for managing and maintaining our loan servicing system, Our growth over 3 years has taken us from 100K loans to our current count of over 2 million loans and growing. During this time, I managed the system, growth, vendor management and infrastructure needs. Directs multiple development teams for their ongoing enterprise role in application development and support of day to day operations. The role requires a combination of Product Owner, high level project design, and Project management activities. We serve 14 lines of business' to create or improve processes and achieve financial, regulatory, and workflow gains. Accomplishments include, organization of project backlogs, Retirement of 2 redundant customer facing websites, Redesign of 2 internal websites, Coordinate risk management factors, assessing and managing risks associated with objectives and activities. Engaged in strategic planning and assessment, performing committee reviews of operations for strategic enhancement.

THE PROVIDENT BANKA state chartered commercial bank that operates as a subsidiary of Provident Financial Group Inc (PFGI). Headquartered in Cincinnati, Ohio with commercial and residential lending within 48 States, assets exceeding $13 billion. Assistant Vice President, Client-Server Application Support• Managed a team of programmers and analysts in support of the day to day needs of a 2.5 billion dollar mortgage lending division within the bank.• Managed relationships between vendor’s, IT staff and the business unit to maximize software utilization.• Experienced with database design, coding and tuning on Microsoft SQL Server.• Managed technical solutions and implementation of web-based solutions for mortgage loan business and retail customers.• Coordinated conversion effort of 60,000 accounts from the banks Loan Servicing System, a Mainframe legacy system to a SQL Server based environment. • Project managed bank wide projects from inception through assessment, design, coding, review and implementation using the systems development lifecycle methodology.• Supported daily reporting, upgrades, enhancements and troubleshooting as technical lead and/or programmer .• These systems utilize MS SQL Server 2000, Windows NT, Windows2000, Windows XP, MS Access, MS Project and Visual Studio. • In-depth knowledge and understanding of the mortgage loan business from origination, servicing, collections, to loss mitigation.• In-depth knowledge of Interlinq’s Mortgageware Loan Processing and Loan Servicing Systems, along with London Bridge’s Fortracs Default Management System. • Certified Software Administrator for Concerto (Davox) Dialer Platform.• Manage and maintain numerous internal applications that utilize SQL, VB, Access and the intranet.• Managed the Y2K testing for all mortgage loan associated applications