Rich Marsh Email & Phone Number

Leeds, United Kingdom

I currently look after 50 customer account across the whole of North England and Scotland. This covers multiple ICS area's in helping them deliver on their strategic plans for the region. Holding a revenue budget of 1.4 Million of customer accounts. It is my sole responsibility to understand the area in detail, build relationships with Supplier and Stakeholders in the NHS. My role entails understanding in detail NHS systems and suppliers from a technical perspective and working with… Show more I currently look after 50 customer account across the whole of North England and Scotland. This covers multiple ICS area's in helping them deliver on their strategic plans for the region. Holding a revenue budget of 1.4 Million of customer accounts. It is my sole responsibility to understand the area in detail, build relationships with Supplier and Stakeholders in the NHS. My role entails understanding in detail NHS systems and suppliers from a technical perspective and working with customers to deliver their strategic goals at ICS level and local CCG level.I help grow the accounts we have across the NHS to meet patient outcomes for access to better patient data. I have a commercial, technical, stakeholder acumen to support the ever changing needs within the NHS Show less

Leeds, United Kingdom

Responsible as part of a team to deliver Multiple projects at scale into the NHS. Working on up to 20 projects at any one time, externally and internally, I would build project plans for customers and provide a lead on all current projects within my responsibility. Within the role, I would also be involved in the detail around the technical side to the projects. This would cover being involved in all system integration implementations between our software and the NHS systems. Having in… Show more Responsible as part of a team to deliver Multiple projects at scale into the NHS. Working on up to 20 projects at any one time, externally and internally, I would build project plans for customers and provide a lead on all current projects within my responsibility. Within the role, I would also be involved in the detail around the technical side to the projects. This would cover being involved in all system integration implementations between our software and the NHS systems. Having in depth knowledge around certification/firewall processes. Working to a lead time to deliver projects within 8-12 weeks at pace to meet the customer demand for sharing patient data. Show less

Manchester, United Kingdom

Working on the banks Branch Transformation team, I Implemented project delivery and provided expertise support & Knowledge to different project work streams• IT & Premises lead for 59 bank branch closures and 12 Corporate banking centre closures. Managed budgets, implemented IT schedules & plans to soft closure activities at all bank sites. Managed different suppliers leading up to each bank site closure date, ensuring banks strategic closure requirements were met. • Provided… Show more Working on the banks Branch Transformation team, I Implemented project delivery and provided expertise support & Knowledge to different project work streams• IT & Premises lead for 59 bank branch closures and 12 Corporate banking centre closures. Managed budgets, implemented IT schedules & plans to soft closure activities at all bank sites. Managed different suppliers leading up to each bank site closure date, ensuring banks strategic closure requirements were met. • Provided IT & Premises SME to x2 bank re-locations. Managed Premises Contractor on behalf of the bank to ensure build was on track and to timelines. Project Managing IT Engineers to support Hard and soft IT delivery of all services for branch Launch. Key point of contact to make key decisions for all re-location activities on behalf of the client (co-op bank) • Project managed the delivery of IPCCTV upgrades for 18 bank branches. Managed internal IT resource to support the delivery of the system across the bank network. Chosen security supplier were managed in tight controls to ensure all installs were on time and to budget • Premises lead for self service & automation project to support roll out of Customer deposit Machines into 25 bank locations. Main duties were close control over premises contractor, organising surveys for CDM room builds, assessing all quotes and arranging for design architects to draw up defined positions to enable sign off and roll out of the works• Lead a team of bank architects to design and implement new IT infrastructure (WAN upgrade) for the 2016 bank re-locations. Show less

Manchester, United Kingdom

Responsible for the day to day running of Bank Operations, supporting 222 retail banks. Managed a team of helpdesk advisers to provide operational support to a 3000 FTE network. Owner of approval/Declines of Maintenance quotes for the networkKey tasks and achievements • Owner of reactive property maintenance budget for the Co-op bank over £1 million for financial year 2014. Saved the Co-op bank £130,000 against re-active property maintenance in 2014, over 6 months through budget… Show more Responsible for the day to day running of Bank Operations, supporting 222 retail banks. Managed a team of helpdesk advisers to provide operational support to a 3000 FTE network. Owner of approval/Declines of Maintenance quotes for the networkKey tasks and achievements • Owner of reactive property maintenance budget for the Co-op bank over £1 million for financial year 2014. Saved the Co-op bank £130,000 against re-active property maintenance in 2014, over 6 months through budget efficiencies.• Managed 4 Internal contractors & 2 external contractors to provide maintenance repairs across 222 bank sites. Assessing quotes and approving up to 30k. Worked closely with Operations Leader for high quoted repairs to either tender to new suppliers or challenge for cost reductions• Key contact and owner for uniform budget for 3000+ staff. Supported tendering process for new Uniform Supplier • Managed and delivered communications to our network to support annual risk assessment returns. This covers Fire risk assessments, Health & Safety and record retention policies for 222 branches. Achieved 100% returns.• Gatekeeper for approval/Declines of IT catalogue request for all distribution channels. • Designed and implemented a new call log for operations support. This provides important MI of calls trends from branches, which are communicated to senior management. Improved call handler log rates from 50% to 99% • Managed all administration tasks with helpdesk advisers. This included record keeping of continuity plans, all risk assessments, out of hours contacts for all branches, inter-key bank holdings. Maintained all authority sign off limits across the branch network & provided system access to branch colleagues to bank mainframe systems Show less

Manchester, United Kingdom

Key source of contact for 300+ branches, working as part of a team to support operations in the network – Main duties included• IT system log on requests for branch staff including potential log on issues for the branches holding 3,000+ staff• Branch disruption contact in case of branch closures or raids. Involved contacting all senior leaders with impacted details • Branch integration process queries. This ranged from branch balancing issues to cash and risk management… Show more Key source of contact for 300+ branches, working as part of a team to support operations in the network – Main duties included• IT system log on requests for branch staff including potential log on issues for the branches holding 3,000+ staff• Branch disruption contact in case of branch closures or raids. Involved contacting all senior leaders with impacted details • Branch integration process queries. This ranged from branch balancing issues to cash and risk management • Maintain and manage the Network branch mailbox and telephone line throughout the day with various tasks to support the branch network Show less

Manchester, United Kingdom

Responsible as part of a team for aligning the Britannia & Co-operative processes to achieve colleague and customer consistency. Key Achievements -• Designed and the delivered the bereavement process for the branch network. This included the delivery of the training material to 300+ bank branches. • Key involvement in the Authorisation limits for the branch network. This process looked at the limits a branch adviser can sign for different types of transactions, such as Telegraphic… Show more Responsible as part of a team for aligning the Britannia & Co-operative processes to achieve colleague and customer consistency. Key Achievements -• Designed and the delivered the bereavement process for the branch network. This included the delivery of the training material to 300+ bank branches. • Key involvement in the Authorisation limits for the branch network. This process looked at the limits a branch adviser can sign for different types of transactions, such as Telegraphic transfers and Cheque withdrawals. Liaised with different stakeholders to produce a set of guidelines for the branch network• Re-designed New Account Opening checklist for which all branch staff has to complete once a new product is opened in the bank. With 3,000+ new accounts opened per month I worked closely with Risk teams and financial crime to gain relevant sign off• Expert opinion in Workshops as the representative for Branch network on different branch based processes that affect the customer and colleague journey. Show less

Keighley, West Yorkshire

Managed the day- to- day running of the branch, looking after a team of 3 staff. Other key tasks in-volved -• Identify the right products to meet the client’s individual financial needs, to either help save or make them money or give them peace of mind in the future. Working on a non-advised basis making sure we adhere to our TCF scheme.• Conduct One- to One performance reviews, provide training and formulate action plans and help with Colleague development plans for all staff.•… Show more Managed the day- to- day running of the branch, looking after a team of 3 staff. Other key tasks in-volved -• Identify the right products to meet the client’s individual financial needs, to either help save or make them money or give them peace of mind in the future. Working on a non-advised basis making sure we adhere to our TCF scheme.• Conduct One- to One performance reviews, provide training and formulate action plans and help with Colleague development plans for all staff.• Interview potential employees with the Branch Manager as and when required• Responsible for the Audit and Risk in the Branch, which includes weekly returns of One Best Control, making sure all staff is up to date with risk change in the network• Work closely with the Co-operative bank in Bradford. In charge of Accreditation for the Co-op staff on the Heritage Britannia systems for branch merge in June 2013 • Improved Keighley branch performance on the balance scorecard from 59% to 85% in 6 months. This included improvement of sales target and branch risk indicators Show less

Leeds, United Kingdom

Provided advice on Savings products linked to the FTSE 100

Bachelor’S Degree, Business And Marketing

Activities and Societies: Football Team BA Hons degree in Business & Marketing

Hnd, Leisure And Sports Management