Rich Mullen Email & Phone Number

Scranton, Pennsylvania, United States

Scranton, Pennsylvania, United States

Responsible for supporting Fidelity Bank's overall digital marketing efforts through coordination, planning, creation, execution, tracking, and reporting of all related initiatives and to provide support to the marketing department to better optimize all digital marketing and acquisition channels by improving and expanding the bank's digital footprint including website optimization and maintenance, email marketing, SEO, digital advertising, social media marketing, content marketing, event promotion, and marketing automation/CRM software.

Scranton, Pennsylvania Area

Scranton, Pennsylvania Area

Oversee the company's client relationship management programs and to work with company senior leadership to set direction for client deployment and retention programs. Oversee all client portfolios, identify and create support thresholds to use for directing retention efforts. Also to design, implement & enforce operational processes. Also, drive and implement strategies to streamline client support processes and customer experience, collaborate with the sales team on sales projections and product development and ensure excellent performance of client relationship management staff by working with and leading teams to ensure high customer satisfaction is met.

Scranton, Pennsylvania Area

Responsible for answering questions and assisting participants of Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans including but not limited to retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions.