Rich Phillips Email & Phone Number

Greenville, Sc, Us

Chicago, Il, Us

Responsible for providing expert guidance to health systems in several key areas:- Precision Patient Marketing (CRM) growth strategies and solutions- Physician Relationship Management (PRM) growth strategies and solutions- Customer Relationship Management (CRM) solutioning- Digital Front Door transformation, business case, and roadmap leadership- Technology architectures which foster real-time patient engagement and data-enabled understanding of patients and markets- Thought leadership and technology enablement for Customer Lifetime Value capture

Business was acquired by Huron Consulting.Customer Evolution is an award-winning solutions and services innovator. With a rich heritage of providing engagement, journey and experience management solutions for respected healthcare and consumer brands, the Customer Evolution team has helped transform the consumer-patient journey from access through retention in order to improve care outcomes and patient experiences. We help our clients realize ROI through improved outcomes, enhanced experiences, increased revenue, decreased costs, and increased loyalty.

* Digital Strategy* Customer Relationship Management, Engagement and Loyalty* Consumer Mobile Apps

Tampa, Fl, Us

Lead strategy, design and implementation for award-winning digital customer solutions spanning:* Award-winning web site (www.tgh.org)* Award-winning mobile app (TGH GO)* Customer Relationship Management (CRM) and Marketing Automation platforms* Real-time personalization* Journey management* Customer engagement/loyalty

Co-Founder and CTO, focusing on client innovations in engagement, experience and loyalty management. Leverage actionable insights through process-enabled customer solutions.

Aliso Viejo, Ca, Us

Senior leader responsible for customer solutions, business development, talent development, value proposition and thought leadership for Customer Experience, Patient/Member Engagement, Business Process Management and Rules Management. Team supports all industry verticals and geographic theaters.

Austin, Us

Gartner Group "Who's Who" provider of business process solutions* Leading strategic services practice focused on embodying client value propositions and growth strategies in repeatable execution framework(s)* Spearheading CxO business development and relationship management in F500 customer base and expansion markets* Capitalizing on visionary approach to market agility, leveraging the strengths of revenue-generation and operational-effectiveness platforms and capabilities

Tech-enabled marketing services and insights provider focused on customer acquisition and retention. Addressed market through two service arms:* B2C solutions with focus on RFM, Point of Sale (POS), mobile, QR, social, RapidClose and related Zero Moment of Truth capabilities.* Strategic services business positioned clients to rapidly capitalize on data-driven marketing interventions, including smart-segmentation, real-time activity scoring, customer lifetime value, virtualized redemption, frictionless campaign deployment, predictive BI, behavior influence cycles and gamification

St. Louis, Mo, Us

Industry-leading consumer loyalty and marketing services provider operating programs on behalf of the largest, most respected brands across multiple industries.* Consumer Loyalty: Dominant provider of "white label" customer retention programs across financial services, healthcare, hospitality and automotive markets. Leveraged sophisticated marketing technologies to deliver incremental sales and brand affinity through smart-segmentation, advanced behavioral analytics and real-time campaign development* Sales Incentives: Industry pioneer of growth incentive programs for direct and channel sales organizations* Led teams of product management, technology, sales, client services, project management, client analytics, finance and software development to streamline operations and align around customer value

St. Louis, Mo, Us

Leading event and group travel provider (sales incentive, business meetings and corporate events).* Introduced pioneering Business Process Management (BPM) into services business model in order to embody customer value chain through systemic enterprise processes* Worked within Management Team to refine value proposition from logistics management to event results, leveraging industry-firsts in business intelligence process visibility

St. Louis, Mo, Us

Interim President and Transformation Executive of marketing services business units:Maritz Incentives* Industry pioneer of employee incentives and employee idea programs* Rebuild of management team, introduction of next-generation technologies and upgrade of market value propositionMaritz Europa* Transformation architect and interim leadership for EMEA marketing services and sales incentives leader* Championed efforts with European Leadership Team to upgrade multiple facets of business including value proposition, operational capabilities and sales effectiveness

Management Consulting firm focused on strategic planning and architecture for Fortune 500 market:* Developed multiple strategic plans for product development and technology-enabled business transformation* Introduced sales and marketing automation across multiple industries, providing tools, methods and insights to enable growth management and results

Explosive-growth advanced communications services provider (CLEC) focused on high speed networking, hosting, mail, Voice over Packet and related services enterprise and early-adopter consumer markets:* Developed advanced technology solution coupled with effective sales and marketing model* Key contributor in raise of $53M investment, then sale of business for considerable investor return* Pioneering communications and managed services provider, recognized by Smithsonian Institution and ComputerWorld

St. Louis, Mo, Us

Successive promotions in technology leadership covering areas of marketing analytics, CRM, contact management, campaign management, portal-based services and infrastructure.Active participant in technical sales and product development for multiple F500 clients and service offerings.

St. Louis, Mo, Us

Global voice, data and related enterprise managed services.Considerable interaction with Fortune 500 clients in sales support, solution design and sophisticated integration.

Adjunct Professor

Mba

Mim, Master Of Information Management

Bsee, Electrical Engineering