Rich Phillips

Rich Phillips Email and Phone Number

Managing Director @ Huron
Greenville, SC, US
Rich Phillips's Location
Greenville, South Carolina, United States, United States
Rich Phillips's Contact Details

Rich Phillips personal email

Rich Phillips phone numbers

About Rich Phillips

Rich Phillips is a recognized thought leader helping to advance the consumerization of healthcare for a transformative health experience. He is a highly accomplished innovation executive who has served in an array of positions including CEO, President, CMO, COO, CIO, and CTO. He has been a speaker at multiple industry events, including HCIC, Forum for Healthcare Strategists, Leaders Board, and has been published in a number of venues. In partnership with IBM, Rich co-authored a book on leveraging smarter process management to transform business into a dynamic, real-time, customer-driven enterprise. Rich has provided thought leadership and advised executives in consumer and healthcare, including Bon Secours, OHSU, Children’s Health, Hilton, Chase and GM. Leveraging their expertise and achievements in consumer-facing industries, Rich and his team at Customer Evolution have developed and are operating HIPAA-compliant digital solutions in healthcare, including End2End™ Connected Care Journey, Journey Manager, Access Manager, Referral Manager, and Loyalty Manager, which improve patient experience and outcomes, while increasing retention, loyalty and revenue and reducing costs. Specialties: • Business strategy• Business transformation• Customer Relationship Management (CRM)• Physician Referral Management (PRM)• Digital Front Door transformation• Connected Care Journey / Journey Management• Customer Lifetime Value• Consumer-Patient experience• Customer-Patient Engagement, Retention, and Loyalty • Population Health

Rich Phillips's Current Company Details
Huron

Huron

View
Managing Director
Greenville, SC, US
Website:
huronconsultinggroup.com
Employees:
1
Rich Phillips Work Experience Details
  • Huron
    Managing Director
    Huron
    Greenville, Sc, Us
    View
  • Huron
    Managing Director
    Huron Jan 2023 - Present
    Chicago, Il, Us
    Responsible for providing expert guidance to health systems in several key areas:- Precision Patient Marketing (CRM) growth strategies and solutions- Physician Relationship Management (PRM) growth strategies and solutions- Customer Relationship Management (CRM) solutioning- Digital Front Door transformation, business case, and roadmap leadership- Technology architectures which foster real-time patient engagement and data-enabled understanding of patients and markets- Thought leadership and technology enablement for Customer Lifetime Value capture
    View
  • Customer Evolution
    Ceo
    Customer Evolution Sep 2017 - Apr 2023
    Business was acquired by Huron Consulting.Customer Evolution is an award-winning solutions and services innovator. With a rich heritage of providing engagement, journey and experience management solutions for respected healthcare and consumer brands, the Customer Evolution team has helped transform the consumer-patient journey from access through retention in order to improve care outcomes and patient experiences. We help our clients realize ROI through improved outcomes, enhanced experiences, increased revenue, decreased costs, and increased loyalty.
  • Customer Evolution
    Executive Partner
    Customer Evolution Nov 2016 - Apr 2023
    * Digital Strategy* Customer Relationship Management, Engagement and Loyalty* Consumer Mobile Apps
  • Tampa General Hospital
    Chief Technology Officer
    Tampa General Hospital Jul 2015 - Oct 2016
    Tampa, Fl, Us
    Lead strategy, design and implementation for award-winning digital customer solutions spanning:* Award-winning web site (www.tgh.org)* Award-winning mobile app (TGH GO)* Customer Relationship Management (CRM) and Marketing Automation platforms* Real-time personalization* Journey management* Customer engagement/loyalty
    View
  • Rain Nation, Llc
    Managing Partner
    Rain Nation, Llc Feb 2010 - Jul 2015
    Co-Founder and CTO, focusing on client innovations in engagement, experience and loyalty management. Leverage actionable insights through process-enabled customer solutions.
  • Ust Global
    Global Practice Director - Customer Experience And Business Process Management
    Ust Global Jul 2013 - May 2014
    Aliso Viejo, Ca, Us
    Senior leader responsible for customer solutions, business development, talent development, value proposition and thought leadership for Customer Experience, Patient/Member Engagement, Business Process Management and Rules Management. Team supports all industry verticals and geographic theaters.
    View
  • Bp3 Global, Inc.
    Chief Strategy Officer
    Bp3 Global, Inc. Oct 2012 - Jul 2013
    Austin, Us
    Gartner Group "Who's Who" provider of business process solutions* Leading strategic services practice focused on embodying client value propositions and growth strategies in repeatable execution framework(s)* Spearheading CxO business development and relationship management in F500 customer base and expansion markets* Capitalizing on visionary approach to market agility, leveraging the strengths of revenue-generation and operational-effectiveness platforms and capabilities
    View
  • Nexus World Partners
    Co-Founder
    Nexus World Partners Feb 2010 - Oct 2012
    Tech-enabled marketing services and insights provider focused on customer acquisition and retention. Addressed market through two service arms:* B2C solutions with focus on RFM, Point of Sale (POS), mobile, QR, social, RapidClose and related Zero Moment of Truth capabilities.* Strategic services business positioned clients to rapidly capitalize on data-driven marketing interventions, including smart-segmentation, real-time activity scoring, customer lifetime value, virtualized redemption, frictionless campaign deployment, predictive BI, behavior influence cycles and gamification
  • Maritz Loyalty And Motivation
    President
    Maritz Loyalty And Motivation Oct 2007 - Feb 2010
    St. Louis, Mo, Us
    Industry-leading consumer loyalty and marketing services provider operating programs on behalf of the largest, most respected brands across multiple industries.* Consumer Loyalty: Dominant provider of "white label" customer retention programs across financial services, healthcare, hospitality and automotive markets. Leveraged sophisticated marketing technologies to deliver incremental sales and brand affinity through smart-segmentation, advanced behavioral analytics and real-time campaign development* Sales Incentives: Industry pioneer of growth incentive programs for direct and channel sales organizations* Led teams of product management, technology, sales, client services, project management, client analytics, finance and software development to streamline operations and align around customer value
    View
  • Maritz Travel Company
    Chief Operating Officer (Coo)
    Maritz Travel Company 2004 - 2007
    St. Louis, Mo, Us
    Leading event and group travel provider (sales incentive, business meetings and corporate events).* Introduced pioneering Business Process Management (BPM) into services business model in order to embody customer value chain through systemic enterprise processes* Worked within Management Team to refine value proposition from logistics management to event results, leveraging industry-firsts in business intelligence process visibility
    View
  • Maritz Travel Company
    Transformation Executive
    Maritz Travel Company 2003 - 2007
    St. Louis, Mo, Us
    Interim President and Transformation Executive of marketing services business units:Maritz Incentives* Industry pioneer of employee incentives and employee idea programs* Rebuild of management team, introduction of next-generation technologies and upgrade of market value propositionMaritz Europa* Transformation architect and interim leadership for EMEA marketing services and sales incentives leader* Championed efforts with European Leadership Team to upgrade multiple facets of business including value proposition, operational capabilities and sales effectiveness
    View
  • Safe Harbor Information Group
    Chief Executive Officer (Ceo)
    Safe Harbor Information Group 2000 - 2003
    Management Consulting firm focused on strategic planning and architecture for Fortune 500 market:* Developed multiple strategic plans for product development and technology-enabled business transformation* Introduced sales and marketing automation across multiple industries, providing tools, methods and insights to enable growth management and results
  • Primary Network Communications
    President
    Primary Network Communications 1998 - 2000
    Explosive-growth advanced communications services provider (CLEC) focused on high speed networking, hosting, mail, Voice over Packet and related services enterprise and early-adopter consumer markets:* Developed advanced technology solution coupled with effective sales and marketing model* Key contributor in raise of $53M investment, then sale of business for considerable investor return* Pioneering communications and managed services provider, recognized by Smithsonian Institution and ComputerWorld
  • Maritz
    Vice President, Information Technology
    Maritz 1996 - 1998
    St. Louis, Mo, Us
    Successive promotions in technology leadership covering areas of marketing analytics, CRM, contact management, campaign management, portal-based services and infrastructure.Active participant in technical sales and product development for multiple F500 clients and service offerings.
    View
  • Maritz
    Vice President, Enterprise Voice And Data Communications
    Maritz Mar 1990 - Mar 1996
    St. Louis, Mo, Us
    Global voice, data and related enterprise managed services.Considerable interaction with Fortune 500 clients in sales support, solution design and sophisticated integration.
    View

Rich Phillips Skills

Strategy Strategic Planning Crm Management Product Management Program Management Customer Relationship Management Leadership Enterprise Software Business Intelligence Business Strategy Business Development Process Improvement Business Transformation Project Management Marketing Business Process Improvement Strategic Partnerships Sales Operations Analytics Business Process Cross Functional Team Leadership Management Consulting Product Development Project Planning Marketing Strategy Integration Solution Architecture Cloud Computing Business Analysis Saas Software Development Start Ups Sales Consulting Thought Leadership Selling Operations Management Customer Experience Journey Management Consumerization Of Healthcare Connected Care Journey Customer Lifetime Value Digital Solutions Patient Journey Management Patient Experience Patient Engagement Pop Health Strategic Business Technology Loyalty

Rich Phillips Education Details

  • Washington University In St. Louis - Olin Business School
    Washington University In St. Louis - Olin Business School
    Adjunct Professor
  • Webster University
    Webster University
    Mba
  • Washington University In St. Louis
    Washington University In St. Louis
    Master Of Information Management
  • Missouri University Of Science And Technology
    Missouri University Of Science And Technology
    Electrical Engineering

Frequently Asked Questions about Rich Phillips

What company does Rich Phillips work for?

Rich Phillips works for Huron

What is Rich Phillips's role at the current company?

Rich Phillips's current role is Managing Director.

What is Rich Phillips's email address?

Rich Phillips's email address is pr****@****hoo.com

What is Rich Phillips's direct phone number?

Rich Phillips's direct phone number is +181363*****

What schools did Rich Phillips attend?

Rich Phillips attended Washington University In St. Louis - Olin Business School, Webster University, Washington University In St. Louis, Missouri University Of Science And Technology.

What are some of Rich Phillips's interests?

Rich Phillips has interest in Walking The Dogs With My Wonderful Wife, Rollerblading, Learning From Smart People, Time With My Family.

What skills is Rich Phillips known for?

Rich Phillips has skills like Strategy, Strategic Planning, Crm, Management, Product Management, Program Management, Customer Relationship Management, Leadership, Enterprise Software, Business Intelligence, Business Strategy, Business Development.

Who are Rich Phillips's colleagues?

Rich Phillips's colleagues are Nicole Dopita, Julie Smith, Cassidy W., Reyhaneh Mahmoudi, Amine Zemzami, Mary Beatrice Freeman, Raphael Parra.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.