Richard Pye (Cmgr Mcmi) Email & Phone Number

Salesforce Project Lead with expertise in Customer ExperienceCRM | Commercial Operations | Chartered Manager | Salesforce Transformation As Global Director of Commercial Operations (CRM) at Onclusive, I led the CRM (Salesforce) transformation project that unified customer data and sales workflows across six markets, consolidating 3 instances of CRM into a single global instance of Sales & Service Cloud. With 15+ years of experience in driving customer satisfaction and loyalty, I leverage technology, data, and organizational efficiency to deliver personalized and frictionless experiences for users, stakeholders, and customers alike.I am a highly proficient people manager and a Chartered Manager since 2022. I most recently managed a team of six CRM administrators and analysts, as well as the overall responsibility for CRM project delivery and vendor management. I am passionate about customer-centricity and putting the voice of the customer at the heart of service provision and system design. I have a proven track record of operational and project delivery, as well as strategic account management in my previous roles as a Head of Client Services and a Client Services Director at Kantar.

Listed skills include Account Management, Digital Media, Corporate Communications, Management, and 25 others.