Richa S Email & Phone Number

Bear, De, Us

Columbus, Georgia, Us

Worked as CMDB Admin as well develope as a part of ITSM team. Had to work with technical SME's to gather technical requirements as needed and played the vital role in planning and staging the data that is configuration items. • Experience in making Automation of the workflows and updates of MID server.• Participated at various levels of customization in Incident management and Change Management, Service Request Management applications and custom-built applications for various client’s indifferent industry segment.• Experience in LDAP Configuration and Connection Management.• Strong skill set in the Service Now suite development including SOAP/REST integration, Webservices, Discovery, Workflow & SSO (Single sign-on).

Pune, Maharashtra, In

Worked with catalog development team. Every week used to receive requirements to develop catalogrequest for client. Every week meeting with client was arranged to for requirement gathering, based on which catalog requests where developed. • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.• Performs migration activities Dev to QA, QA to Prod.• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.• Used AngularJS for the form validation and calling web API with GET, POST, PUT, DELETE methods.• Created the UI pages to use them in catalog items, implemented using Javascripts

Mclean, Virginia, Us

• Worked as a ServiceNow Consultant for the implementation of ITIL Processwhich includes working on Incident, Problem, Change, Knowledge Management, Release management and CMDB.• Developed forms, workflows and sync between Problem, Incident and Change.• Created functional and technical specifications documents for various ServiceNow modules.• Worked with windows, networkand Asset team in order to check for the data collected through the discovery is accurate. • Loaded assets into SNOW from third party system using Web Services and Import Sets.• Configured multiple forms for Software Asset module using Configuration Management Database.• Used Import Set API to interact with the import asset tables. • Developed solutions using JavaScript, REST API to integrate ServiceNow with internal, external systems and tools.

In

• Created and maintained API and data integration process between ServiceNow and other Services• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.• Provided design, technical solutions for the user requirements at Client and made recommendations to improve their current processes• Developed Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.• Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.• Created portal pages, widgets to use in Service Portal and give access to End Users to create requests.• Working on Service Portal to configure and customize the widgets with a mixture of server-side scripting and Angular JS

San Jose, California, Us

Performed Service Catalog, Incident, Problem and Service Level Management Implementation. Creation of applications, modules, service catalog items, and workflows to streamline and automate variety of tasks.Created custom form views for different users based on roles.Transform Remedy ITSM eServices applications from on-premises to ServiceNow.Created custom dashboards for various resolver groups to track team workload.• Used JavaScript to make dropdown menus on web pages and display part of a web page upon user request.• Upgrade and migration of Knowledge Base from version 2 to version 3.• Working with clients in requirements gathering, Documentation of data elements and Analysis.• Creating database scripts for creating necessary objects in MySQL, Oracle database