I am employed with the Department of Children, Seniors, and Social Development in Child and Youth Services division. I am responsible for the performance of advanced administrative, secretarial and organizational functions to support the work of a Clinical Services Team, under the leadership of the Zone Manager. My duties include but are not limited to, screening, channeling and responding to inquiries from both internal and external clients; providing administrative support to the Supervisor… Show more I am employed with the Department of Children, Seniors, and Social Development in Child and Youth Services division. I am responsible for the performance of advanced administrative, secretarial and organizational functions to support the work of a Clinical Services Team, under the leadership of the Zone Manager. My duties include but are not limited to, screening, channeling and responding to inquiries from both internal and external clients; providing administrative support to the Supervisor as required, developing and establishing office procedures; tracking receipt of incoming and outgoing correspondence and distributing to appropriate individuals; monitoring and ensuring timely response for correspondence; preparing various documents; purchase requisitions for equipment and supplies; ensuring materials are received in good working order and distributing to appropriate personnel; coordinating travel and accommodations; organizing meetings and preparing information packages and agendas; taking meeting minutes; maintaining the attendance and leave management system; providing front desk coverage; determining inventory levels and placing orders for office supplies; filing; invoice processing and other related duties as required. Show less

• Working at the Student Information Desk as an Intern. I was the first student in my batch to qualify for the internship.• Cross-cultural communication and Customer Service offered to students from around the world• Directing the students to right department based on their social, financial or personal needs

• Assisted the Project Manager within a data management and SEO project for India’s biggest online B2B Web Portal (www.indiamart.com).• Close working relations with the client and successful completion of one year project.• Practiced major HR functions throughout the project which included interviewing, corresponding and hiring new employees.• Managed attendance and scheduling of people in the project• Coordinating with two team leaders and their team of 20 to monitor the… Show more • Assisted the Project Manager within a data management and SEO project for India’s biggest online B2B Web Portal (www.indiamart.com).• Close working relations with the client and successful completion of one year project.• Practiced major HR functions throughout the project which included interviewing, corresponding and hiring new employees.• Managed attendance and scheduling of people in the project• Coordinating with two team leaders and their team of 20 to monitor the progress daily.• Implemented incident escalation hierarchy in the project.• Explain and discuss project reports with client in weekly meetings.**Worked on ERP Show less

• Worked in customer service, troubleshooting and technical support team for Quicken (Personal Finance Management Software).• Problem solving and up selling software upgrade over the phone to US clients. • Conducting high quality, open business conversations with our clients maintaining high level of customer service.• Probing and understanding the actual need of customers so as to offer the best service available.• Maintaining a very high level of professional communication at… Show more • Worked in customer service, troubleshooting and technical support team for Quicken (Personal Finance Management Software).• Problem solving and up selling software upgrade over the phone to US clients. • Conducting high quality, open business conversations with our clients maintaining high level of customer service.• Probing and understanding the actual need of customers so as to offer the best service available.• Maintaining a very high level of professional communication at the pre-existing parameters of IBM.• Implement previous knowledge in the field of accounting and finance so as to effectively understand and explain the software.**Worked on Oracle CRM. Show less