Richa Gupta Email & Phone Number

Overall 6+ years of IT experience as a Business Analyst in Banking with 3+ years of experience as a Salesforce Administrator in the Salesforce.com CRM Platform across semiconductor industries involving building, customizing, and administering cloud applications. Extensive knowledge in Salesforce system administration and maintenance. comprehensive understanding of Salesforce products and their features.• Experienced in analyzing business requirements, Entity Relationship diagrams and implementing them to Salesforce objects, Junction objects, lookup, and Master-detail relationships.• Expertise in Configuration and Customization using Salesforce Automation tools such as Workflow rules, Process Builders, Approval Processes, Validation rules, Assignment rules, Escalation rules, and Auto-Launch Lightning Flows.• Implemented and maintained the Salesforce platform using Salesforce Sales Cloud, Service Cloud, and various Custom Applications. Good Experience in understanding the Business process and working on various Salesforce Standard Objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Orders, Forecasting, Reports, and Dashboards.•