Richa Gupta Email & Phone Number

Charlotte, Nc, Us

Leading a team of senior analysts to drive strategic initiatives using advanced analytics. Building data and insights led strategies to achieve business objectives.

Charlotte, North Carolina

• Extensive analysis of the Financial Center and ATM data to understand effectiveness of the distribution network and provide insights for local/market level growth opportunities• In-depth analysis of specific branches using site performance metrics, customer and transactional data to provide recommendations for branch closures and monitor customer attrition after closure• Built an innovative process to estimate incremental benefit of each additional branch in new markets using market opportunity and sales data• Designed a process leveraging Low and Moderate Income customer branch usage to claim adjacency as per the Community Reinvestment Act• Develop dashboards in Tableau leveraging data from multiple databases and platforms to show branch and network level performance and opportunity information and present actionable recommendations to senior stakeholders

Plano, Tx

• Collaborated with the Credit Bureau Reporting team to identify the risk areas in the Delinquency Reporting and developed a tool in SAS to correctly calculate the Date of First Delinquency• Set up an automated report to identify incorrect Consumer Info Indicator being reported on the Credit Bureaus and developed a SQL script to calculate the correct information that reduced the number of accounts to be manually reviewed from ~3300 to ~200 per month• Analyzed the Outbound Calling process using Dialer data to investigate compliance risks such as calls made without receiving the phone number validation from the vendor or calls made outside of the federal and state specific time limits and set up monitoring reports to identify anomalies• Developed a process for accurate benefits provisioning to military customers through text analytics of inbound call logs• Conducted complex data analysis in SQL on transaction history of ~6,000 accounts to calculate the invalid fee assessment on ACH payments

Assisted Professor Maria Hasenhuttl to develop new courses in Organization Behavior, Business Strategy and International Business

• Handled Process improvement projects involving identification of the problem areas, data analysis and implementation of recommended solutions• Collaborated with multi-functional teams on Lean Manufacturing project that improved the efficiency of an automobile radiator production line by 2%

• Developed the process to collect and analyze employee satisfaction data to calculate the Employee Satisfaction Index.• Conducted primary research through survey method and presented the findings to the Management.

Master Of Business Administration (Mba), Operations Management, Gpa 3.98

Activities and Societies: The Association for Operations ManagementMBA student and teaching assistant

B.Tech, Electronics & Communication

Activities and Societies: Secretary of the Human Resource Club Hospitality head in the Youth Club