Richa Gupta Email & Phone Number

Mohali

Gurugram, Haryana, India

• SALES FORCE & SERVICE AUTOMATION TOOL- Responsible for understanding and conceptualizing client business requirements.
• Worked on management software with features- lead creation & management, service calls automation for clients like Hyundai, Kobelco, JCB, etc.
• Planned reports and analytics to minimize equipment service trade off, control service team and calculate various KPIs related to service and leads.
• Responsible for planning features and creating workflows for end customer applications(Android & IOS) and guiding the team with their delivery.Tool to track marketing activities - SONY
• Worked extensively with SONY team to leverage mobile application (Android) and web platform for effective market tracking of brand guidelines alignment across multiple stores.
• Build a system where employees incentives can be calculated based on marketing activities captured by daily store visits.

Chandigarh Area, India

• DIGITAL PAYMENTS
• Responsible for end to end collaboration with Facebook team for delivering payment as a service via FB Messenger.
• Proposed workflow to business team for single sign on framework collaborating multiple partners like buy now pay later, Cab booking with payment service.
• Successfully accomplished deployment of end to end payment solution in Indonesian market with 50,000 merchants, 8 million customers doing 4.5 MN transactions per month earning revenue USD 100K approx. per month.
• Responsible for creating detailed functional requirement specifications, product notes/user manuals and product backlogs.

Chandigarh Area, India

• UPI PAYMENTS (RAILWAY TICKETS BOOKING)
• Owned product workflow of a web portal for Bharat BPO agents with the functionality to book railway tickets using UPI as payment method.
• Responsible for writing user stories and wireframes for features like agents login management, ticket booking, ticket status and transaction history.
• Conceptualized & proposed a product suite leveraging multiple use cases where UPI can be used as payment method for seamless and safe bulk transactions.DIGITAL PAYMENTS
• Worked on digital payments based products like P2P payments, utility and merchant payments.
• Conceptualized user journeys for efficient business rules management system, biller gateway, limits & caps manager, campaign manager for easy roll out of new commission structures with ease.

Chandigarh Area, India

• BULK SMS GATEWAY
• Revamped complete Bulk Messaging gateway tool used for sending instant messages or scheduling message campaigns.
• Planned workflow for features like DND management, batch wise splitting in campaigns etc.
• Researched extensively on campaign KPI’s and prepared a roadmap for dashboards and reportinganalytics to be captured.CHATBOTS
• Planned and demonstrated chatbot POC for potential Telco clients.
• Analyzed customer behavior on planned use cases and prepared workflows on how chatbot should work using AI and NLP based platforms.

Mohali, Punjab

Product Management

Master Of Business Administration (M.B.A.), Finance And Marketing, 84%

Activities and Societies: 1. Marketing of various events amongst peers 2. Entrepreneurial programs

Bachelor’S Degree, Computer Science, 77%

Non Medical