SALES FORCE & SERVICE AUTOMATION TOOL- Responsible for understanding and conceptualizing client business requirements.▪ Worked on management software with features- lead creation & management, service calls automation for clients like Hyundai, Kobelco, JCB, etc.▪ Planned reports and analytics to minimize equipment service trade off, control service team and calculate various KPIs related to service and leads.▪ Responsible for planning features and creating workflows for end customer applications(Android & IOS) and guiding the team with their delivery.Tool to track marketing activities - SONY▪ Worked extensively with SONY team to leverage mobile application (Android) and web platform for effective market tracking of brand guidelines alignment across multiple stores.▪ Build a system where employees incentives can be calculated based on marketing activities captured by daily store visits.

DIGITAL PAYMENTS ▪ Responsible for end to end collaboration with Facebook team for delivering payment as a service via FB Messenger.▪ Proposed workflow to business team for single sign on framework collaborating multiple partners like buy now pay later, Cab booking with payment service.▪ Successfully accomplished deployment of end to end payment solution in Indonesian market with 50,000 merchants, 8 million customers doing 4.5 MN transactions per month earning revenue USD 100K approx. per month.▪ Responsible for creating detailed functional requirement specifications, product notes/user manuals and product backlogs.

UPI PAYMENTS (RAILWAY TICKETS BOOKING)▪ Owned product workflow of a web portal for Bharat BPO agents with the functionality to book railway tickets using UPI as payment method.▪ Responsible for writing user stories and wireframes for features like agents login management, ticket booking, ticket status and transaction history.▪ Conceptualized & proposed a product suite leveraging multiple use cases where UPI can be used as payment method for seamless and safe bulk transactions.DIGITAL PAYMENTS ▪ Worked on digital payments based products like P2P payments, utility and merchant payments.▪ Conceptualized user journeys for efficient business rules management system, biller gateway, limits & caps manager, campaign manager for easy roll out of new commission structures with ease.▪ Identified various KPIs related to customer behavior, service transaction patterns and admin activities in the financial ecosystem and planned the entire dashboard and reporting system.▪ Contributed in planning of SMS & Email notifications and CRM tools at critical points for easy onboarding and smooth financial transactions.

BULK SMS GATEWAY▪ Revamped complete Bulk Messaging gateway tool used for sending instant messages or scheduling message campaigns.▪ Planned workflow for features like DND management, batch wise splitting in campaigns etc.▪ Researched extensively on campaign KPI’s and prepared a roadmap for dashboards and reportinganalytics to be captured.CHATBOTS▪Planned and demonstrated chatbot POC for potential Telco clients.▪Analyzed customer behavior on planned use cases and prepared workflows on how chatbot should work using AI and NLP based platforms.▪Worked on various Telco based use cases like recharge, balance check, transaction details, survey, FAQ’s , complaints etc.