Richa Kanwar Email & Phone Number

Chapel Hill, North Carolina, United States

Chapel Hill

Performed primary and secondary research on Healthcare IT systems at various sites in the UNC Healthcare network hospitals and clinics. Research focus was on the impact of healthcare IT systems on users (healthcare providers). Gathered research data from users through contextual inquiries, surveys, interviews, focus groups, etc. Performed qualitative and quantitative analysis on research data, prepared system models such as Affinity Diagrams, Roles & Relationship models, Flow models, Activity models and Physical models. Co-authored research manuscripts. Supported research project management activities including project planning and tracking. Managed an end-to-end grant application process for the research group.

Chapel Hill

Supported Digital Health initiatives for the Health Technology and Informatics group at the Health Sciences Library (HSL). Managed device collection, organized outreach activities such as talks, seminars, conferences and published the fortnightly newsletter. Coordinated the set up of AR/VR lab at HSL.

New Delhi, Delhi, India

Supported the PMO and BA workstreams for software development projects with the Govt. of India. Responsibilities included requirement gathering, coordination of development tasks, conducting user training and user acceptance testing, and supported creation of project documentation (technical and business).

Launched and managed pan-India initiatives for engagement and retention of Microsoft partners and C-level customers, under the program for Customer & Partner Experience (CPE).

Managed data operations for Central Marketing Organization (CMO) group at pan-India level. Set-up sand managed processes and tools to support marketing operations for lead management, inside sales activities, campaign planning, data-driven marketing, campaign measurement. Engaged with stakeholders in the marketing team at different levels. Managed a vendor team providing data services.

Created Data Warehouses for the Client’s Billing & Ordering databases. Performed analysis & testing of reports generated from the data after the ETL process.

Gurgaon, India

Supported operations for the reporting and communication of test results data administered by Prometric. Ensured adherence to SLAs on the delivery of results.

Master'S Degree, Information Science/Studies

Activities and Societies: Information and Library Science Student Association

Bachelor’S Degree, B.Tech ( Computer Science And Engineering)

Amritsar College of Engineering and Technology

Education record