Rich Alessi Email & Phone Number

Florida, United States

Boca Raton, Florida, Us

ModMed's mission is to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes.I am fortunate to lead the award winning ModMed Customer Success team. We drive customer delight and execute ModMed's mission and vision throughout the entire post-sale customer journey of Implementation, Training, Customer Support, Customer Success Management, ModMed University, Business Services, Business Consulting, Technical Services, and Partner Success, with Customer Success Ops tying it all together.

Tampa, Fl, Us

Steering Committee Member for the Customer Experience Certificate Program at the USF Muma College of Business.

Toronto, On, Ca

• Executive leadership team member, reporting to President of Corporates Customer Segment. • Ran $110M Professional Services P&L within the $1.4B Corporates Customer Segment, a global business providing tax, legal, compliance, and risk solutions to companies of all sizes. • Delivered all implementation, training, business consulting, managed services, premium support, and custom software development. • Managed a team of 400+ serving customers across Americas, EMEA, and Asia Pacific. • Partner Success: Train, certify, enable, and develop relationships with partners to scale out global delivery model (1000s of FTE capacity).• Sell the value of services in new logo B2B enterprise software deals, upsell follow on services to existing accounts.

Toronto, On, Ca

• 2/2015 - 7/2018: Ran PS operations and P&L for the ONESOURCE portfolio of Corporate Tax solutions.• 8/2012 - 1/2015: Ran PS operations and P&L for Indirect Tax and Property Tax solutions.

Toronto, On, Ca

• Ran Customer Success for TR's global Indirect Tax business: renewals, upsell/cross-sell, retention, adoption, technical support, account management, CSAT. • Delivered 99% net revenue retention on ~$50M BoB during a perpetual to subscription revenue transition.• Increased CSM driven sales 300% through new upsell/cross-sell programs. • Also had responsibilities during this time running Technical Operations for some cloud products.

Carrollton, Tx, Us

• Ran Customer Support and Success for SMB customer segment: technical support, CSAT, renewals.• Ran Technical Operations team responsible for high transaction volume, highly available cloud based Indirect Tax solutions.

Carrollton, Tx, Us

• Built techops/infrastructure using public cloud/PAAS solutions to execute company's "On Premise to SaaS" strategy. Scaled to 150+ new cloud customers before the business was sold to Thomson Reuters.

Petaluma, Ca, Us

• Built Technical Operations team and ran datacenter and techops for 100+ ecommerce websites processing $2 billion in annual transactions.• P&L responsibility for Managed Services business. • Acting Director of Customer Support (2005), P&L responsibility for support and maintenance.• Built information security function. Launched Visa PCI DSS compliance program.

San Francisco, California, Us

3 month sabbatical to earn CISSP certification followed by information security consulting work for GAP. Conducted risk assessments for ecommerce and other enterprise IT projects.

Brookfield, Wisc., Us

•Built corporate technology infrastructure for eONE Global, FDC's internet payments division.•Managed business systems integration (Salesforce.com, Oracle financials), data centers, and corporate IT systems for acquired portfolio companies (GovConnect, Govworks, Taxware, Brokat, SurePay).

Managed technical operations for a real-time web-based market research service developed by Pulse, a Walker Digital portfolio company (Jay Walker / Priceline founder). The business was cut short due to the dot.com bust.

Ran corporate technology infrastructure/ops for a management consulting company.

Austin, Texas, Us

Staff consultant at a Microsoft Certified Partner and Certified Trainer. Implemented Microsoft technologies at Global 2000 companies.

Westlake, Texas, Us

•Project Manager: Ran software development projects focused on automating trading and settlement processes. •Institutional trader: Mutual Funds trading desk. Earned series 7 & 63 licenses, CFA level 1.•Account operations specialist: performed back office account maintenance tasks.

Mba, Management

B.S., Finance