Rich A. Palacios Email & Phone Number

Ny, United States

In this recent role, I Helmed sales and development for the US region, cultivating robust networks and relationships with major business players to activate value across OPI, Translation, and Localization services. Monitored industry and market fluctuations to identify new business and project opportunities, capitalizing on prospects to drive revenue growth. ● Amplified customer service experiences, partnering with new organizations to deliver improved Language service roadmap. ● Propelled logo and territory acquisition, leveraging personal network to identify and capture new opportunities for business growth.● Revitalized compliance capabilities and performance, partnering with global teams to ensure the application and adoption of key service guidelines.● Activated significant visibility improvements, driving reach across a 350K+ customer network through innovative, strategic operations.● Built and grew a net new business within newly discovered markets from initial launch to value-generating powerhouse, delivering more than $500K in new revenue 1st year with a 350k quota. Over 1M in new revenue year 2 with a $750k quota. Established a $2mil book of business in FY23, with a pipeline of $3mil.● Pioneered new promotional strategies and approaches within the utilities sector, developing company webinars and podcasts to capture new revenue and grow customer awareness. Worked directly with CHRO’s.● Earned the Transatlantic Translations Group Top Performer –New Business award (2021-2023) in recognition of delivering over 100K in Net New Business bookings for three consecutive months.

Cromwell, Ct

While with New Era Technology, I championed the promotion of Avaya Cloud Office suite products, propelling sales and business growth through strategic opportunity identification and exploration. • Fostered lasting, trusted client relationships, driving user-focused improvement initiatives to elevate average customer satisfaction.• Steered the transition from onsite PBX to UCaaS SaaS cloud-based platforms, enhancing performance and customer satisfaction.• Cultivated strong cross-departmental relationships, enabling effective collaborations with significant impacts on telephony services and capabilities.• Delivered more than $2M in sales across Cloud, UC, and Data Canter SaaS products within first year.• Shaped, implemented, and drove comprehensive tactical roadmap for service portfolio, establishing strategic vision in collaboration with partners to position brand as a Trusted Vendor.• Achieved exceptional sales performance, earning President's Club (2018) and Top Customer Retention (2019).

Amityville, Ny

In this capacity, I governed a high-value portfolio of Fortune 100 enterprise companies spanning the Northeast and US regions, steering effective, impactful customer engagements to drive revenue. • Onboard and supported customers post-purchase, fostering deep, lasting relationships that enhanced overall satisfaction. ● Developed and implemented a true Omni post-purchase experience, leading the onboarding of teams, management of technical assets, and restructuring of maintenance contracts in addition to account management to empower exceptional customer results.● Drove brand positioning and industry engagement, leading high-impact networking, knowledge sharing, and participation in industry trade shows to bolster awareness and partnership.● Consistently outperformed sales quota, partnering with product managers – including Avaya, Mitel, and Cisco – to drive overachievement; $650K in FY13 against a $475K quota, $2.3M in FY14 against a $1.5M quota, and $4.2M in FY 16 against a $3.5M quota.

Islandia, Ny

CA TECHNOLOIGES • Islandia, NY Territory Account ManagerManaged sales territories for CA Technologies Enterprise IT Management Solutions Team. Focused on uncovering customer’s pain points and demonstrating value with CA Technologies Data Center Cybersecurity & SaaS Cloud tools, Service Assurance, IT Security, PPM, and Service Virtualization portfolio of products. Primary responsibility was to manage specific focused accounts while developing knowledge in the customer’s operational processes, their business, and IT initiatives.● Assisted in building CA Technologies VSA, Cloud, and SaaS IT Security business sales team in 3 different territories (West Coast, Canada, & Northeast Region) focusing on cold calling campaigns for both new and existing customer base generating over 400 calls weekly.● Responsible for calling on new accounts and developing pipelines for field sales counterparts and channel partners.● Conducted over 30 plus new technical presentations with customers monthly, to understand their initiatives and project requirements to align the CA IT Enterprise SaaS portfolio of products and tools.● Successfully communicated to prospects as well as customers, product knowledge of CA’s solutions around Automation, Service Management, Service Assurance, Project & Portfolio Management, Security and Eco Software.● Built and maintained relationships with key executives and decision makers. Prepared sales forecasts, proposals, contracts & presentations. ● Generated over $3.2 million creating a new business pipeline with CA Technologies, while achieving a sales quota of $1.2 million FY09● Created over $6.1 million in new business pipeline with CA Technologies, while closing new business of $2.8 million FY10 & over $3 million FY12.