Rich A. Palacios Email & Phone Number

NY, United States

• In this recent role, I Helmed sales and development for the US region, cultivating robust networks and relationships with major business players to activate value across OPI, Translation, and Localization services..
• Amplified customer service experiences, partnering with new organizations to deliver improved Language service roadmap.
• Propelled logo and territory acquisition, leveraging personal network to identify and capture new opportunities for business growth.
• Revitalized compliance capabilities and performance, partnering with global teams to ensure the application and adoption of key service guidelines.
• Activated significant visibility improvements, driving reach across a 350K+ customer network through innovative, strategic operations.
• Built and grew a net new business within newly discovered markets from initial launch to value-generating powerhouse, delivering more than $500K in new revenue 1st year with a 350k quota. Over 1M in new revenue year 2.

Cromwell, CT

• While with New Era Technology, I championed the promotion of Avaya Cloud Office suite products, propelling sales and business growth through strategic opportunity identification and exploration.
• Fostered lasting, trusted client relationships, driving user-focused improvement initiatives to elevate average customer satisfaction.
• Steered the transition from onsite PBX to UCaaS SaaS cloud-based platforms, enhancing performance and customer satisfaction.
• Cultivated strong cross-departmental relationships, enabling effective collaborations with significant impacts on telephony services and capabilities.
• Delivered more than $2M in sales across Cloud, UC, and Data Canter SaaS products within first year.
• Shaped, implemented, and drove comprehensive tactical roadmap for service portfolio, establishing strategic vision in collaboration with partners to position brand as a Trusted Vendor.

Amityville, NY

• In this capacity, I governed a high-value portfolio of Fortune 100 enterprise companies spanning the Northeast and US regions, steering effective, impactful customer engagements to drive revenue.
• Onboard and supported customers post-purchase, fostering deep, lasting relationships that enhanced overall satisfaction.
• Developed and implemented a true Omni post-purchase experience, leading the onboarding of teams, management of technical assets, and restructuring of maintenance contracts in addition to account management to empower.
• Drove brand positioning and industry engagement, leading high-impact networking, knowledge sharing, and participation in industry trade shows to bolster awareness and partnership.
• Consistently outperformed sales quota, partnering with product managers – including Avaya, Mitel, and Cisco – to drive overachievement; $650K in FY13 against a $475K quota, $2.3M in FY14 against a $1.5M quota, and.

Islandia, NY

• CA TECHNOLOIGES
• Islandia, NY Territory Account ManagerManaged sales territories for CA Technologies Enterprise IT Management Solutions Team. Focused on uncovering customer’s pain points and demonstrating value with CA Technologies.
• Assisted in building CA Technologies VSA, Cloud, and SaaS IT Security business sales team in 3 different territories (West Coast, Canada, & Northeast Region) focusing on cold calling campaigns for both new and existing.
• Responsible for calling on new accounts and developing pipelines for field sales counterparts and channel partners.
• Conducted over 30 plus new technical presentations with customers monthly, to understand their initiatives and project requirements to align the CA IT Enterprise SaaS portfolio of products and tools.
• Successfully communicated to prospects as well as customers, product knowledge of CA’s solutions around Automation, Service Management, Service Assurance, Project & Portfolio Management, Security and Eco Software.