Richard Abbott Email & Phone Number

Salt Lake City, Utah, United States

• Managing Sales in the Entertainment, Ad Hoc bus tour, and rooms only wedding markets. • Assist the sales team in coordinating sales activities, including preparing sales materials, presentations, proposals, contracts.• Handle inquiries from potential clients, provide information about the hotel's services and facilities, and respond to customer inquiries via phone, email, and in person. • Maintain and update the hotel's customer relationship management (CRM) system, Delphi, by entering new leads, tracking sales activities, generating reports.• Handle various administrative duties such as preparing correspondence, filing documents, managing office supplies, and maintaining sales records. • Support the sales team in organizing and coordinating events such as conferences, client meetings, internal events. Arranging logistics, coordinating with vendors, and ensuring all necessary materials are prepared. • Collaborate with other departments within the hotel, such as marketing, operations, and finance, to ensure a smooth flow of information and coordination of efforts.• As the Sales Administrative Assistant I play a crucial role in supporting the sales team and ensuring efficient sales operations within the hotel.

Salt Lake City, Utah, United States

• Assist all departments in administering and managing the hotel's operations.• Responsible for the hotel operations in the absence of the General Manager or Executive Committee Leader.• Assist all departments in hotel operation. • Assist and support Club Lounge to ensure high level service. • Monitor staff performance and adherence to hotel policy and procedures.• Conduct daily stand-up meetings.• Ensure and check all safety and security issues are reviewed and enforced per policy for both guests and associates.• Knowledgeable in all operations of hotel in both food & beverage and rooms.• Multitask and prioritize work and expectations.• Creating a team environment and acting as a team leader.

Salt Lake City, Utah

• Provide guidance and leadership ensuring consistent quality customer service is delivered.• Monitor lobby traffic and make staffing adjustments accordingly. • Meet and exceed guest needs.• Serve as a role model for Guest Service Agents and other employees.• Resolve customer complications and complaints.

San Francisco Bay Area

• Coordinate check in and check out for all guests • Handle pre-arrival assignments for groups and airline employees• Respond to guest inquiries promptly and professionally• Member of the Blue Energy Committee • Secondary role as Executive Beekeeper as part of a special project under the Blue Energy Committee

Various

● Various depending on the needs of the property ● Oversaw day to day operations of several properties in a General Manager capacity ● Served as an Interim General Manager at four different properties in three different states ranging from two weeks to three months

Murray, Ky

● Proficient in front desk operations, leading by example ● Participate in the hiring, orientation, and training process for all new front desk employees ● Prepare employee schedules, modifying to accommodate the needs of the hotel ● Assist in sales efforts and group reservations ● Organize and maintain Front Office supplies ● Handle guest complaints in a prompt and courteous manner coordinating with the General Manager when escalation is needed ● Maintained direct bill accounts in Accounts Receivable following up on accounts over 30 days ● Promptly handle all chargebacks when needed ● Coordinated huddles, staff meetings, and employee activities ● Responsible for maintaining Quality Assurance documentation for biannual inspections