Richard Bryan Bugarin Email & Phone Number

Dubai, United Arab Emirates

-Outbound and Inbound Support Calls-Chat/ Email Support-Coaching/ Team Management-General technical troubleshooting-Account Management-General Invoicing-Report Generation

United Arab Emirates

 Effectively managed large amount of calls, emails and chat inquiries thru Zopim & Zendesk Performed Mobile App testing Ensured satisfaction for current; Attracts potential customers by answering product & service questions; suggesting information about other products and services Maintains & updates records thru CRM and other data storage; Excel, Google Docs Indoor and outdoor marketing specialist Trained and managed new/junior members of the team Meet with company Founders/CEO regularly for business planning

Philippines

 Corporate Expenses Card/ Benefits Management. Process requests such as applications, cancellations, refunds, fund transfers, etc. & payments; download of aging report Collections Specialist; Sends out of dunning/ overdue notices for those with overdue balances Performs basic accounting & bank statement reconciliation tasks  Account management of overdue corporate card accounts & corporate cash benefits Preparation spreadsheets, databases and expert analysis of reports.  Regularly creates & maintains financial reports thru Microsoft word and excel format.  Preparing Invoices for Payments to monitoring until they get paid Coordinates with the bank, finance management, recruitment, AP/AR, Payroll,  Responds to employee inquiries. Serves as main contact person (Program Administrator) for Corporate Card concerns, Cash Benefits, Payroll & other travel related expenses.Achievements:Acknowledged as a "Highly Competent Team Player" upon regularization and has received several commendations/Kudos from external clients and internal management every year. Promoted to current post and considered as one of the most solid contributors in the team Completed more than 100 hours of professional training

Ncr - National Capital Region, Philippines

 Responsible in getting clients (sales) and resolving after sales concerns until turnover issues of Clients. Includes research, computation, issue resolution and case management, among others In-charge of collecting balance dues of buyers and offering payment options as Collections Officer. Accountable in handling and processing turnover requirements of a buyer prior to move-in. Includes coordination with different internal and external stakeholders, manually and electronically filing/archiving/retrieving of confidential documents and assisting smooth move-in.

Ncr - National Capital Region, Philippines

 Responsible for maintaining sound and excellent company-client relationships.  Handled calls from the USA regarding computer/internet connection problems and made sure everything was taken cared of and addressed if not resolved right then and there. Acknowledged as one of the employees who exemplified above average competencies, call handling techniques and customer satisfaction.