Richard C. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

L&OD Advisor for Datacom Group. Delivering end to end learning solutions to equip and grow our people at Datacom. I could talk for hours about what that actually involves, designing & running workshops, elearning modules, compliance programmes, promoting learning opportunities, content curation, team building etc etc. Having a small L&OD team in such a large company means a constant focus on scalability, being flexible and an ability to be self-reliant.Lead designer and facilitator of Datacom's Emerge leadership programme.

Melbourne, Victoria, Australia

Delivering training to clients on ADP products - Payforce and ADP Realtime

Melbourne

Partnering with Link Group business stakeholders to help prepare their staff for success in meeting the challenges of an ever changing, ever expanding company.Designing and implementing blended learning solutions for the technical system, product and personal development needs of internal and external clients.

Melbourne, Australia

Secondment to the AustralianSuper/Westscheme merger.Wrote several procedures relating to the merger. Attended and contributed to meetings to identify gaps in Functional Requirements Specifications and progress reports.Conducted UAT testing on system changes.Spent a week providing training to administrators (ex Westscheme staff) in the Perth office on the AustralianSuper processes.

Melbourne, Australia

Secondment as a Team Leader in AustralianSuper Benefits.Joint responsibility for 30 staff members.Ensured Standards of Service timeframes were met by the team following a year with many missed targets.Implemented outbound call process for missing application details to boost customer service. This process is still in place.Conducted performance results meetings and general development meetings with staff to help them set goals.

Melbourne, Australia

Handled escalated queries from other areas of the business regarding cases that required same day resolution or complex investigation.Conducted training of new and existing staff on a regular basis and ran workshop sessions for staff to ensure consistency of processing.Worked closely with the AustralianSuper Trustee office to help implement and test their online Benefit Application process then created a procedure for the administration team to action these requests in a way that prevented errors.

Melbourne, Australia

Initially seconded until October 2010, then made full time in the Senior Administrator position.Duties included authorising Benefit payments, quality checking letters and follow up items from Administrators. Resolved escalated queries and requests and acted as a knowledge resource of Benefits processes & superannuation in general for the team.Conducted training of new staff and upskilled existing staff, dealing with a large numbers of daily queries relating to processes.Rewrote several procedures and introduced numerous improvements to existing processes.

Melbourne, Australia

Assessed and processed Benefit Payments for the AustralianSuper Fund Team. This included Rollover Out & Rollover In transactions between funds, Retirement Benefits, Financial Hardship, Compassionate Grounds & Departing Australia payments. From August 2009, I was also solely responsible for the Family Law Splitting applications, assessing Draft Orders and implementing Court Orders

London, United Kingdom

-Processing dividends, coupons and complex corporate actions-Liaising with custodians and brokers-Settling Trades in Athene & Lynx-Sending trade & cash instructions to custodians via Swift.-Reconciling assets and monitoring cash positions to ensure adequate funding.-Training new staff-Aided with testing and introduction of new system - Teminos

Auckland, New Zealand

Liaising with Investments team to ensure timely and accurate settlement of tradesWorking closely with Investments team to provide reporting and ensure funds are available when needed.Liaising with banks, brokers and custodians Settling Trades and dividends in Hiportfolio, Austraclear and JP Morgan ChaseManual Entry of FX movementsReconciling cash and asset positions both internally and with external custodiansEnsure accurate daily cashflows/unit movements delivered to registry in a timely manner and initiate any fundingTraining new staffAct as a resource for other team membersProblem solving and special projects