Richard Campos Email & Phone Number

Miami, Florida, United States

• Respond to customer requests in a clear and comprehensive manner
• Report technical bugs to engineers
• Adhere to KPIs for a low response time, minimal backlog, and a high customer satisfaction
• Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
• Provide feedback for optimizing the processes that we currently work with

Miami, Florida, United States

• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Kept accurate records of all interactions, including customer names, emails, phone numbers, and important notes pertaining to the interaction
• Developed and trained new customer service representatives on the proper handling of customer inquiries
• Developed a better understanding of the company's product and service offerings, creating greater enjoyment for the customer
• Propositioned relevant services and/or products to customer's needs in order to help increased sales for their businesses

Miami, Florida, United States

• Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
• Led huddles/meetings for a team of 12 customer service representatives each week to discuss and practice ways on improving customer care practices
• Provided personalized guidance and support to colleagues, resulting in enhanced performance and job satisfaction
• Created action plans for each representative to follow each week
• Provided performance metrics and trend reports to management, aiding in overall performance of the customer service representatives

Miami, Florida, United States

• Resolved tier 3 level technical issues with customer service representatives and customers
• Created training courses for customer service representatives to help build product knowledge
• Assisted in collecting data on different pain points our customers were experiencing for road maps to help improve the products
• Resolved customer issues in collaboration with other departments
• Handled all direct support issues in a timely, professional, and courteous manner

Miami/Fort Lauderdale Area

• Accomplished over more than 4,000 safe and successful trips within two years
• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
• Achieved the “Best of the Best" elite group in South Florida’s top 100 drivers with a 4.9-star rating
• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and in-depthknowledge of vehicle maintenance is applied

Miami, Florida, United States

• Tutored children individually and in small groups to help them on multiple academic subjects
• Used children's literature to teach and reinforce reading, writing, grammar and phonics
• Encouraged students to persevere with challenging tasks
• Set and communicated ground rules for the classroom based on respect and personal responsibility
• Employed a broad range of instructional techniques to retain student interest and maximize learning
• Delegated tasks to volunteers

Associate Of Science (A.S.), Music Business - Business Management

Coursework in International Business, Small Business Management, Financial Accounting, Business Law.

Education record

Calvary Leadership School is a 2-year, non-accredited program where one is equipped to grow in knowledge of God, faith, spirituality and.