Richard Chappell Email & Phone Number

Bradford West Gwillimbury, On, Ca

Toronto, Ontario, Canada

● Assist the Aftersales Parts Operations & Logistics team with operational, administrative, and project support, as well as ad-hoc requests as needed by the team and other departments.● Manage purchase orders, invoicing, and project approvals within Zycus Supplier Network, including creation and execution of request approvals and PO/PR submissions.● Utilize Excel (VLOOKUP, Pivot Tables, VBA) and SAP to create and maintain daily, weekly, and monthly reports, including the National Parts Purchase Report for all Canadian Porsche dealerships.● Manage dealership incentive programs by managing communication with Porsche partners, EDI payment verification via SAP, and payment processing.● Manage end-of-month financial reporting for the Parts & Logistics team, including expense forecasting, payment reconciliation in SAP, and preparing documentation for submission.● Initiating contact with new/potential vendors and onboarding them into Zycus Supplier Network. This includes managing all freight in, freight out, and all other accounts utilized by Operations.● Developed an Invoice Audit Tracker within Excel, resulting in savings of over $20,000 and counting.● Monitor KPIs and provide insight to all Canadian Porsche dealerships

Peterborough, Ontario, Canada

● Assisted with file and database management, including SharePoint file migration, routine administration, and served as the primary point of contact in the absence of HR staff.● Led full-cycle recruitment and managed projects such as offer letters, onboarding, Health & Safety initiatives, file management, training, and wellness events, providing comprehensive HR support.● Utilized ATS to organize applicants, update job postings, and streamline recruitment, ensuring timely status updates.● Managed the HRIS system, overseeing employee onboarding, terminations, and employment record updates, ensuring data accuracy and compliance.● Supported the payroll department with annual tax remittance payments and paperwork.

Mississauga, Ontario, Canada

● Led, coached, and motivated a team of 50+ associates in a high-speed operational setting, fostering a collaborative and efficient work culture to drive volumes of up to 37,000 packages/day.● Developed, self-managed, and presented an innovative project to Amazon Logistics Senior Leadership, showcasing strategic thinking and innovative problem-solving abilities leading to an annual site cost savings of $15,472 and similar across all Canadian sites.● Utilized Excel (VLOOKUP, Pivot Tables) and Amazon databases to analyze performance metrics and KPIs, demonstrating exceptional problem-solving and analytical skills.● Developed and implemented performance goals to meet customer demand, ensuring unparalleled accuracy and quality in operational processes.● Review forecasts and determine productivity requirements to meet daily business needs.● Demonstrated strong interpersonal and communication skills, both verbal and written, facilitating clear and concise information exchange within the team and key stakeholders.

Bradford, Ontario, Canada

● Engaged customers and restaurant staff professionally, leaving a lasting positive impression.● Strong interpersonal skills and excellent customer relations.● Demonstrated adaptive problem-solving skills, making swift decisions on the spot.● Coordinated shifts independently, ensuring adherence to strict timelines and company expectations.

Bradford, Ontario, Canada

● Provided exceptional customer service, ensuring satisfaction and loyalty.● Optimized inventory, maintained cleanliness, enhancing efficiency and customer experience.● Recorded precise nightly cash flows, maintained data integrity for decision-making.