Founder, Chairman, Ceo
Willow Csn Inc - Today Known As Arise Virtual Solutions
Miami/Fort Lauderdale Area
Now called Arise Virtual Solutions, Willow CSN was founded in Canada in 1989 to provide home-based job opportunities for people with disabilities. In 1996, we were invited to Miami by the State of Florida. Our virtual network enabled agents to service clients from their own home, acting as the middleman, connecting home-based agents with client’s call centers. By 1998, Willow had helped bring jobs to nearly 1,800 agents in South Florida and the Northeast. Although Willow was founded on the premise of making it easier for disabled people to work from home, 25% of the network was disabled in 1998 and the other 75% elected to work from home for other reasons including: caring for elderly, single parenting, and caregivers looking after someone at home.Initially, Willow operated the virtual network, offering clients a cost effective alternative to conventional call centers in meeting their inbound call handling requirements. Using the network, major corporations automatically and transparently routed calls from their call centers to a group of fully certified agents, who worked from their home-based offices with small business vendors contracted with Arise.In 2005, Accretive Technology Partners, private investment firm, acquired Willow CSN and renamed it Arise Virtual Solutions. From the onset, Arise had a unique and unequaled position in the industry achieved through its combination of proprietary technology, one of a kind virtual platform, innovative business processes, and crowdsourcing solutions. Yet, in 2005, Arise secured the position as leader in the work-at-home call center industry, delivering services in the cloud through a network of thousands of independent, work-at-home service providers. We have never operated a conventional bricks and mortar (B&M) call center. Instead, we have always worked with a network of small businesses, primarily working from their own homes, working the hours and servicing the clients they choose, keeping work-life balance