Richard Cogar Email & Phone Number

Columbus, Georgia, United States

Specializing in Process & Program Management, Global Team Collaboration, & Empowerment.....Accomplished Senior Officer with extensive transferable experience in leadership, program, project, and employee management disciplines. Utilizes strong history of negotiation and priority management to bring company-wide goals into a singular vision, engaging teams through strategic, modern management techniques. Able to convey complex technical and business concepts, improvements, and updates to non-technical audiences, ensuring all levels of management, team members, and clients engage in meaningful collaboration. Builds teams and individual leaders with focused goals, experiences, and formal development plans tied to strategic purpose.

Columbus, Ga

Directed the Project Management Office of global client operations; implemented products and executed conversion projects supporting ongoing client relationships and retention efforts. Spearheaded the implementation of Agile methodologies and delivery systems through planned alterations to company culture. Collaborated with clients to determine project scope, including all requirements elicitation, budget and labor creation and revision as needed, coordination with client and the TSYS Team, including partners/suppliers, and ensuring regular client engagement throughout the delivery cycle.Built and led teams responsible for project timelines and status of all client requirements and implementations, ensuring they fall within the scope of cost and revenue projections. Supervised product installation and client acceptance procedures of capitalized equipment, enterprise software systems, relevant product development, and/or system implementation and conversion projects as applicable.* As Global Operational Lead, coordinated with Team Members across North America andEurope to develop and achieve a unified company vision. Drastically improved operational efficiency and revenue growth targets year over year.* Mediated for internal and client issues, bringing to balance conflicting priorities for members and managers of cross-functional teams delivering company solutions to clients.Implemented formal project risk measurements potentially leading to missed service levels to senior leadership and other stakeholders. Solved complex problems deviating from established procedures in coordination with other department heads.* Champion continuous process improvement related to a wide range of business services,methodologies, and project processes to reduce cost and improve quality and service levels. Incorporate lean analysis and automation of manual or redundant activities.

Columbus, Georgia, United States

In this position, I led the Project Management Team and Delivery Teams through complex product build programs and implementations across company divisions. Reduced overflow and improved workflow by establishing process priorities and decision rights governing business case approvals and change impacts. Interviewed all levels of state (clients, vendors & partners, Team Members, and executive leadership) to accurately define state issues and potential future state solutions.* I implemented new digital product capabilities with a team of Program Managers; we began the migration path of agile business for the organization. I worked to cultivate a cultural change to promote both Agile adoption and process improvements.* I led teams introducing Artificial Intelligence (AI) solutions within fraud systems, positioned for further use in adaptive analytics. I also defined and set up partnership and operational procedures to enact a fast-paced implementation growth plan.

Columbus, Georgia, United States

In this position, I spearheaded a team of Program & Project Management professionals in the development and deployment of new initiatives in organization technologies, structure, and business processes, with a focus on organizational growth, employee productivity, and customer satisfaction. I ensured conditions required for smooth transitions through major change impacts, fostering a culture of enthusiasm and empowerment for impacted teams. I managed a team leading strategic initiatives assisting the line of business in improving profit margin from break-even/loss status to 18% positive.* I developed and implemented "Conquering Complexity" programs, utilizing top-down and bottom-up approaches to ideas, workshops, and expedited implementation.* I controlled mobile systems integration with legacy payment systems, including Distributed Card and Statement Systems integration.* I transitioned business delivery models supporting business launch execution improvements, product launches, and conversions.