Richard Cohen Email & Phone Number

Charlotte, North Carolina

Greater New York City Area

• Recipient of “Five Keys Recognition” awards for Exceed Expectations, Always Be Courteous & Professional, Building Lasting Relationships, and Own Customer Issues Start-To-Finish.• Top performer completing an average of 25% of the overall work assigned to a team of 11 members. • Replicated, deployed, and supported thousands of in house and shrink-wrapped applications to all of the devices in our globally supported infrastructures, including SMS 2003, SMS 2007 and SCCM 2012, AppV 5, Citrix XenApp, SWS, LVDI, VDI & OSX. • Performed application installations and configurations on Citrix 4.5 and 6.5 servers on a regular basis. • Team Lead for four years, supervising the group and was the escalation person for any issue that came up.• Key go to person from many other groups for just about any reason or issue due to my vast amount of knowledge of the environment including the 3rd level support teams.• Worked with various teams to setup new environments and tool sets as technologies advanced, ie. SCCM 2012, Xenapps, SWS, AppShere, AppV, OSX (Casper), LVDI, VDI, etc. • Created and maintained documentation for many different procedures and processes for the teams run books.• Performed internal training for existing and new team members on the technologies that we used.• Provided Tier III level support to troubleshoot and resolve issues related to the packages that were distributed.• Worked with the customers from various LOB’s to assist them in submitting their requests to be packaged with JPMC standards.• Worked on setting up, configuring, and testing Disaster Recovery environments for the LOB.• Updated upper management on various in-progress tasks and projects on an as-needed basis.• Provided outstanding customer service by listening and interacting with the person or group and kept them informed of the current status of the situation while resolving it.• Provided daily progress reports to the requesters for the status of their product release.

Greater New York City Area

Worked as a consultant working with the IB AID Global Deployment Team that handled all of the system changes in production for IB Client Services / PB Division /AMS Divisions. • Distribution and deployment of application packages to all of the requested workstations basis via Novell ZenWorks.• Managed, maintained and updated crucial environmental files like TNSNAMES.ORA, SQL.INI & WRAPPER.INI files on Novell and Microsoft servers globally.• 3rd level technical contact for local desktop support, assisting users in troubleshooting and resolving issues that are discovered in the production environments.

Setup, configured, and implemented local and wide area network (LAN/WAN) base systems into corporate environments. Configurations included workstations, fileservers, routers, firewalls, switches, hubs, printers, racks and other network related products. Participated in the planning and development of optimized networks by recommending new solutions to fill their technology needs for new and existing environments. Managed short and long term projects as project manager, and team lead to collaborate with co-workers for smooth transitions of 15 to 500 user networks into production.

Manager Curriculum Diploma

Citrix Xenapp Training

Administrating System Center 2012 Configuration Manager - Microsoft 10747

Team Lead Curriculum Diploma

Education record

Windows Installer Training

Education record

Education record

Education record

Novell Netware Cne

Education record