Richard Conaghan Email & Phone Number

Eatons Hill, Qld, Au

Brisbane, Australia

1. Managing Carinitys Asset refresh to DELL Hardware running Windows 10.2. Day to day network and destop support

Sydney

As a Project Engineer, I am currently The technical lead on a Home Services Mobilisation project.Delivering mobile computing solution to 140 mobilised office users• Weekly stakeholder meetings• Evaluation of devices based o requirements• End user trial of different devices• Reviewing trial feedback• Procurement and configuration of equipment• Develop Windows 8.1 SOE and test.• Review Training documentation and recommend updates• Knowledge base documentation• Hand over documentation for service desk• Deploying Telco Signal tool to Android Phones• Review Telco Signal Data to make Vendor recommendationsThe technical Lead on IRIS ProjectDelivering mobile computing solution to Residential Aged Care facilities• Evaluate various portable devices based on requirements• Deploy trial hardware to one aged care facility• Liaise with manager and review feedback.• Visit each site and review requirements with individual manager.• Develop procurement schedule• Record deployment budget for steering committee• Create SOE for various touchscreen devices and test• Onsite deployment of equipment• Go-Live support for Project Other Tasks and mini ProjectsReview and Evaluate new Innovations and emerging technologiesTechnical Training Guides for Service Desk OfficersEnd User Training GuidesDeploying CISCO Enterprise WAPs to Various SitesMDM Deployment and Self-enrolment DocumentationAuditing Active Directory and SCCM and prepare up to date device list for Microsoft Audit.Technical liaison for the integration of a recently purchased business into BaptistCare networkAssist in 2nd and 3rd level BAU Technical support via Ticket management System

Warriewood, Nsw

Server, Comms, Printer and Desktop support for aprox 100 users across 3 states.Learning Pronto ERP.also getting my head around Ubu upgrade from 8.04LTS to 12.04LTS, then ZIMBRA upgrade from 6 to 8!!!!Linux and Zimbra... (big change from Microsoft server and Exchange!!!!)

My Laundry

brewer of fine homemade Lagers, Stout and dark alesFavorite is a honeyed lager or IPA for summer or after mowing the lawns, in winter I prefer darker heavy beers such as a porter or old style.

Sydney, Australia

Looking after the Sydney office of L&R = 70 staffOnce again,AD managementSymantec Backup Exec 12.5 troubleshootingWindows XP and Office 2003, on HP but slowly upgrading to DELLsIpads, IPhones and BlackBerrysMS Exchange 2003VSphere / VeemWorksite, EliteCISCO Call Manager, CP-9971 PhonesPolycom Video Conference equipmentAssist the Melbourne office when possible.

Sydney Cbd

My role here is varied and includes the following task: A/D management; create, archive and delete users Manage backups (from Disk to NAS to Tape), check, test, and restore Liaise with external support such as HP, Toshiba, Zeacom Manage real-time replication of servers to DR site Manage external support engineers -for printers and propriety software Configuring IPhone’s, Android phones and tablets for use with 3G and in-house wireless AP Maintaining continuity of the test servers/ and network Editing PowerPoint presentations for client seminars. Configure and deploy new PCs Patch panel cable management Reviewing and resolving server event logs Monitoring and resolving Exchange issues Work with professional staff in extracting surveillance videos

Botany Bay

Within this role I started as a General Purpose Hand, my duties included taking depth soundings, Deck safety, along with “what ever was needed to be done”I took an immediate interested in dredging operation, and was given the chance to operate the dredging bucket, as I understood the importance of the operation and had the technique correct, Dredge operator became my new role.On the days I wasn’t rostered on as Dredge operator, I was responsible for operating and maintaining the 30ft tender, this meant transferring the dredge crews to and from the dredges and shore. As this was a 24hr operation as such I often completed transfers at night.

North Ryde

The Primary Role is to provide onsite support and resolve issues that the first and second tier support analysts are unable to complete.This involved working with Windows 2003 Server, Small Business Server 2003 and Exchange 2003, along with a variety of Coms Equipment. Along with this day to day function I was involved in the sales support role, working with the sales team in developing new client quotes on new sever and network sales.My final role was to assist the help desk operators in the development of their helpdesk skills along with their customer service skills.

Ryde

My Primary role was to provide second and third level Technical support to a range of customers.This involved, working with Windows NT, Windows 2000 and windows 2003 related productsAs several clients are in the Insurance sector we developed specific skills in the following Insurance Brokerage applications MoneyOne, TowerNet, AC&L, AXA, CGU PF.I was solely responsible for the migration project planning of customers from Windows NT to Windows 2003, and more recently from windows 2000 to Windows 2003.I was involved in the development of new business quoting in conjunction with the Sales teamThis role involved supporting a wide variety of hardware and Software such as:Windows NT 4.0Windows 2003 and 2003 SBSMicrosoft exchange 2000 and 2003Deployment of Exchange 2007 using CCRWindows Terminal Server 2000 and 2003Citrix PS4PABX configuration SAMSUNG ICDS Erricson MD110 NEC Nexus 2400

North Sydney

My role with Troy Software was broken into the following components:1 Assist the sales manager in technical sales presentation. Demo product to client Follow up meetings. Create demo CD-ROMs Assist the sales manager in telephone “cold-calls”2 Manage the clients implementation this involved the following Setting out technical requirements Data conversions (if required) Implementing software installs Configuring SQL servers3 Managing the help desk:- Auditing calls Invoicing chargeable work 3rd level client support Internal deployment of Win 2k server and Win 2k desktop SOE Administering technical support Budgets On-site technical support 4 Liaising with the UK head office for all technical issues and signing off Quality Assurance Testing for new releases.

Sydney

This is a 3rd level technical support role for technical server installers. The equipment being configured are Prolient servers running SQL server, NT server and Exchange. My role is to resolve issues the field staff cannot fix within the install timeframe. Since the Takeover of Colonial State Bank, my role has altered to be more of a technical liaison between CSB and COM Bank.

Paramatta

My sole role here was to plan and deploy Choice’s new ISDN based network. This was to incorporate an Nt4.0 server and MS Exchange 5.5 server in each site, with the primary exchange server in Parramatta.This was using a mix of their existing LANTRONIX routers with new 3COM Terminal adapters and CISCO Switches

Port Botany

My primary responsibility here is to manage their existing vendor contracts & negotiate future contracts.I also developed the following:1 Company IT strategy2 desktop S.O.E3 Internet/intranet security4 NT & UNIX Admin procedures5 Disaster recovery procedures for NT, Exchange & UNIX

Statewide Nsw

This role with Com Tech was to provide 3rd level support to their “Field” Engineers with the following MS exchangeNetware 4.11 Server issuesTCP/IP issuesWindows based ApplicationsAlso as this was a “knee-jerk” reaction to the Y2K issue. I was heavily involved in Public relations (damage control). After one of our teams left a site, I was to re-vist the site and repair the problems that were too difficult for them to resolve within the time frame allocated.

Head Office, Botany

Qantas (in conjunction with their Y2K role out) is redesigning their entire global network (regional head offices, Airports, Reservation centres & Travel centres); this role encompassed the organising and deployment of the following tasks:1. The initial Comms Audit of each site.2. The design of individual sites.3. Pre-migration tasks, which include, cable requirements, Equipment on site, organising resources etc. (there are approx. 40 network engineers in the resource pool)4. Migrating site to the new Network (generally done in a time window defined by the business unit.)5. Post Migration coverage.