Just one of the many interesting and re-energising things I undertook during my sabbatical was to adopt two wonderful retired racing greyhounds, Magic & Erin.

Full responsibility for leading various knowledge management programmes while providing insight and quality improvement services within the healthcare industry. Managed a direct team of eight CHKS Delivery Consultants and spearheaded the delivery of high-quality services to ensure excellent customer experience and satisfaction to clients, comprising of NHS, independent healthcare providers, and commissioners throughout the UK.• Liaised with commercial leaders to support prospective… Show more Full responsibility for leading various knowledge management programmes while providing insight and quality improvement services within the healthcare industry. Managed a direct team of eight CHKS Delivery Consultants and spearheaded the delivery of high-quality services to ensure excellent customer experience and satisfaction to clients, comprising of NHS, independent healthcare providers, and commissioners throughout the UK.• Liaised with commercial leaders to support prospective initiatives, resulting in new business opportunities, high retention and repeat business, and prolific growth of the CHKS client base despite challenging market conditions and shifting political landscape.• Managed clients’ accounts and applied excellent communication and interpersonal talent to forge solid relationships across the entire portfolio which promoted long-term and mutual partnerships.• Supported the successful execution of sales and business development strategies and leveraged negotiation skills to secure competitive contracts, in addition to overseeing the portfolio of CHKS clients in London and South East.• Contributed significantly to promotional campaigns to meet overall business objectives and assisted the Sales team in preparing bids/quotations to various RFQs/RFPs.• Acted as a member of two Decision-Making Committees that formulated all development plans while working closely with development work-streams.• Documented clients’ needs and developed bespoke consultancy solutions for projects which included accreditation of Macmillan Cancer Care services, Joint Strategic Needs Assessment (JSNA), Community Health Trust hospital admission avoidance, and mortality monitoring processes for an acute NHS Foundation Trust.• Secured two large five-year contracts in 2017 and 2018 with combined revenues of £1.25M+ each.• Attained a consistent 95% client retention in over ten years of employment with CHKS Ltd Show less

Appointed to guide the execution and delivery of the National Joint Registry project as the Regional Audit Coordinator for London and the South East with Momenta, which was later acquired and integrated into Ricardo-AEA Ltd in Nov 2012. Provided recommendations and developed change programmes that enabled the efficient implementation of compliant systems and processes across the entire AEA Technology Plc’s hospital portfolio.• Solicited for business needs and requirements across… Show more Appointed to guide the execution and delivery of the National Joint Registry project as the Regional Audit Coordinator for London and the South East with Momenta, which was later acquired and integrated into Ricardo-AEA Ltd in Nov 2012. Provided recommendations and developed change programmes that enabled the efficient implementation of compliant systems and processes across the entire AEA Technology Plc’s hospital portfolio.• Solicited for business needs and requirements across all hospitals and developed tailored solutions to support the delivery of optimised submission rates and data quality within the assigned region.• Oversaw the prompt finalisation of data analysis and report writing and produced high-quality presentations to diverse stakeholder groups and the Steering Committee.• Guided the vetting and inclusion of different sites into the NJR project and led the pitching of the project’s agenda and systems to potential investors.• Facilitated collaborative relationships with teams and management at all organisational levels while acting as the primary point of contact for hospital staff, sites, and NJR Centre. Show less

Executed Clinical Effectiveness Facilitator’s responsibilities, overseeing change, upgrade, and overhaul programmes in full compliance with quality governance and national clinical audit principles and practices. Applied excellent interpersonal and organisational skills to engage a diverse range of colleagues and stakeholders to implement best practices and facilitate the effective sharing of healthcare sector insight.• Demonstrated a high level of attention to detail, accuracy, and… Show more Executed Clinical Effectiveness Facilitator’s responsibilities, overseeing change, upgrade, and overhaul programmes in full compliance with quality governance and national clinical audit principles and practices. Applied excellent interpersonal and organisational skills to engage a diverse range of colleagues and stakeholders to implement best practices and facilitate the effective sharing of healthcare sector insight.• Demonstrated a high level of attention to detail, accuracy, and capability to analyse key data and information to drive change and support informed decision-making. Show less

This international contract pharmaceutical research organisation undertakes and evaluates clinical trials on behalf of clients on a worldwide basis. Contracts include all of the major global pharmaceutical companies. Key responsibilities, achievements & skills:• Operation of the day-to-day running of a phase II trial into the efficacy of a new diabetic drug. The study was one of the most profitable contracts within the organisation.• Primary tasks consist of data… Show more This international contract pharmaceutical research organisation undertakes and evaluates clinical trials on behalf of clients on a worldwide basis. Contracts include all of the major global pharmaceutical companies. Key responsibilities, achievements & skills:• Operation of the day-to-day running of a phase II trial into the efficacy of a new diabetic drug. The study was one of the most profitable contracts within the organisation.• Primary tasks consist of data validation and analysis, database management and editing, data conflict resolution, Quality Control and Quality Assurance analysis, company-client liaison, sensitivity analysis and data reconciliation.• Skills used included efficient teamwork, creative problem solving and attention to detail. Listening to, advising and assisting clients, development of a rapport with the client along with influencing and negotiating skills and building their trust in my judgement. To maintain strict deadlines, as potential revenue loss was huge.• Development of advanced IT skills on both in-house and commercially available software.• Concurrent work and training. Given unmonitored responsibility for my study very early on, in response to my quick progress. Awarded a merit bonus for dedication and commitment to my project. One of only 3 to receive this payment Show less