Richard Costello Email and Phone Number

As the Lead Order Specialist Team Manager, I spearhead the strategic direction and day-to-day management of a dedicated team of order specialists. My primary focus is on enhancing process flows to accelerate revenue growth and mitigate potential revenue loss by ensuring critical milestones are met.Key Responsibilities:Team Leadership & Management: Direct and mentor a team of order specialists, fostering a collaborative environment that promotes continuous improvement and high performance.Process Optimization: Implement innovative process improvements to streamline operations, enhance efficiency, and ensure the timely completion of orders. Improvements have lead to an 84% reduction in cycle time.Data Analysis & Reporting: Collect, analyze, and interpret data to refine existing processes and uncover new improvement opportunities. Provide comprehensive status updates and insights to leadership on multiple ongoing projects.Performance Metrics Tracking: Monitor key performance indicators to track progress, identify trends, and inform strategic decisions.Issue Resolution: Facilitate regular staff meetings to discuss progress, address challenges, and implement effective solutions to ensure team success.Subject Matter Expertise: Serve as a subject matter expert on ordering processes, providing guidance and facilitating cross-functional team collaboration to achieve organizational goals.By leveraging my expertise in process optimization and team management, I drive significant improvements that contribute to both revenue growth and operational excellence.

Enhanced and maintained our customer relationship by designing and pricing solutions for our Federal Government Customer. Acted as the trusted advisor to our client concerning all telecommunications initiatives. Managed and acted as the liaison between the customer and a group of approximately 35 vendors in support of their telecom mission. Set and exceeded sales goals year over year. Promoted to Client Solutions role after nine years providing project management support to the customer through delivering on-time products and services. Fostered continuous improvement through data analytics.

Supported and coordinated with other PMs as part of the Program Management Office (PMO) to complete projects on time and within budget and scope. Oversaw all aspects of projects including monitoring and summarizing the progress of the projects. Worked directly with the customer to ensure deliverables fell within the applicable scope and budget. Coordinated internal resources and third parties/vendors towards the flawless execution of projects. Assisted in the development of detailed project plans and help monitor and track progress. Prepared project status reports to upper management regarding project & operational metrics, KPIs and SLAs. Created and maintained comprehensive project documentation, spreadsheets, diagrams and process maps. Managed the relationship with the client and all stakeholders.

Provided IT project supervision and leadership to installation engineers and daily operations at the U.S Senate. Managed installation deployment team to ensure SLA requirements were met through project planning and daily task assignments. Maintained a two-year average of 100% installation completion success rate and 97% customer satisfaction rating.

Performed searches for qualified candidates according to relevant job criteria, using computer databases, networking, internet recruiting resources, cold calls, media, recruiting firms, and employee referrals. Informs potential applicants about facilities, operations, benefits, and job or career opportunities in the organization. Cited security incidents and violations; followed through with investigation and reporting; processed personnel SF-86 forms (EPSQ) and visit certifications; conducted self-inspection, training, and recommendations to comply with NISPOM and maintain FCL. Successfully conducted internal Security Compliance audit.

Provided logistical support to the Truck Value Stream team including coordination of subcontract efforts and following proper process flow to comply with Sarbanes-Oxley requirements. Succeeded in changing Sarbanes-Oxley audit rating from F to A. Managed vendors to ensure cycle-times were reduced to improve manufacturing efficiency and reduce back-log.

Full life-cycle recruiting including reviewing resumes, pre-qualifying candidates, scheduling interviews with managers/clients, conducting interviews, administering criminal background checks, drug screens, and driving record backgrounds, salary negotiations, performing reference checks, and making official offers.

Provided complete network solutions to the U.S. Senate which included procurement, installation, and maintenance of all IT products and services. Provided analysis for various procurement aspects using daily, weekly and monthly reports. Ensured procurement activities met SLA requirements through logistics tracking and vendor management.

Dates of employment: May 1999 - Sep 2000 & July 2002 - Sep 2003Provided project management support for multiple contracts including periodic technical progress reports, contract administration, and general project support for the Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA).

Full life-cycle recruitment including reviewing resumes, pre-qualifying candidates, scheduling interviews with managers/clients, conducting interviews, administering criminal background checks, drug screens, and driving record backgrounds, salary negotiations, performing reference checks, and making official offers.

Instituted and operated Tax Processing Center, supervised and scheduled employees, and oversaw Tax Processing Center daily operations. • Reorganized tax processing center for Jackson Hewitt Tax Service in Houston, Texas. • Prepared tax returns and contacted customers regarding tax return information and status.