• Provided technical support to end-users, troubleshooting hardware and software issues in a timely manner• Managed user accounts and permissions within Active Directory to maintain data security• Developed knowledge base (KB) articles for desktop support processes• Maintained inventory of hardware assets, tracking equipment assignments and network addresses• Collaborated with cross-functional team members to understand complex technical issues and the solutions implemented to… Show more • Provided technical support to end-users, troubleshooting hardware and software issues in a timely manner• Managed user accounts and permissions within Active Directory to maintain data security• Developed knowledge base (KB) articles for desktop support processes• Maintained inventory of hardware assets, tracking equipment assignments and network addresses• Collaborated with cross-functional team members to understand complex technical issues and the solutions implemented to resolve them Show less

• Assisted in the development and prototyping of military electronic systems• Conducted testing and troubleshooting for embedded systems in smart helmet engineering projects

• Created and maintained IT guides and how-to articles for the department's internal knowledge base• Supported IT infrastructure updates through hardware provisioning and software deployment• Spearheaded company-wide laptop upgrade project alongside daily IT support tasksPosition held as two separate summer internships

• Executed setup and arrangement of product displays on the sales floor• Delivered customer service and provided support to colleagues in a variety of tasks to enhance operational efficiency• Cut daily task completion time in half, significantly improving overall productivity

• Allocated employee resources through online resource planning system• Processed user account requests for company's internal employee databases

• Analyzed transaction data and client accounts, reduced daily task completion time by up to 20%

• Troubleshooted various computer issues for guests and librarians; set up and maintained library resources

• Attended hearings of House of Representatives and reported back to office; filed legal documents and letters