• Supervised and led a rotating team of 35+ associates and supervisors in a sortation center, ensuring that sorting operations met quality, safety, and efficiency targets while keeping up performance metrics through productivity.• Managed non-conveyable package operations, ensuring timely departure for all packages within the department to meet critical outbound deadlines, achieving a 99% on-time departure rate consistently and maintaining strict adherence to operational SLAs.• Implemented STEM-based software solutions to optimize package destination allocation, integrating real-time data to automate sorting decisions and improve overall sorting accuracy.

● Delivered prompt and efficient customer service by quickly responding to inquiries and appointments to strategically plan daily work schedules while simultaneously establishing clear objectives and performance expectations for employees, resulting in a 5-star Google review rating.● Proficiently managed inventory and monthly marketing budgets by monitoring stock levels to sustain cost-effectiveness, as well as executing strategic campaigns and projects by leveraging SEO programs.● Administrated hiring decisions, and training initiatives to implement performance expectations by using monitoring systems to ensure team productivity and efficiency.

● Actively learn and complete T-Mobile weekly training to execute monthly sales goals, both as an individual contributor and as a part of the store team.● Consistently achieved top 10 rankings in phone activations and home internet sales within our district on five separate occasions.● Effectively communicated to provide a clear understanding of customers' concerns and troubleshoot bills, issues, and technology, ensuring satisfactory customer experience.

● Conducted hiring, training, and effectively managing team members’ weekly revenue goals, payroll, and attendance for clients including Finance Guru, T-Mobile, Verizon, Quill, and AT&T in sales and marketing initiatives.● Proactively attended training meetings to exceed client expectations to effectively implement the company's mission and purpose in the Philadelphia, Washington D.C., and Virginia markets.● Guided engaging and informative marketing events for clients to successfully promote new products and services.